Item: Gusto
Rating: 9
Author: Verified User

Overall Satisfaction with Gusto

Use Cases and Deployment Scope

I am employee using Gusto for three different organizations - one as an hourly employee and two as a contract worker. In all cases, the program makes getting paid easy, which historically has not always been true as a contract worker. As an hourly worker, Gusto makes it easy to input hours daily or to clock in and out if I'm consistently working at my computer. I have multiple hourly rates and Gusto makes switching between them an easy transition.

Pros and Cons

Pros

handles multiple hourly rates
easy to input hours after the fact
good on mobile and on computer

Cons

my default company is not the one I use all the time and there's no way to switch which company opens first, so I have to switch all the time and that added delay is annoying - I should be able to identify my "primary" company (this is also new in the last year, as it always used to open to the last company I had been using but one of the updates in the past year ruined that)
the delay in loading seems universal, so switching between home and time tracking takes awhile
I would like to be able to mute/ignore the "news/reminders" on the home page - I know when the payday is coming up but it's there constantly which is another thing to load which slows things down. Can I not just do a "don't show this message again" choice?!

Return on Investment

we are able to have three administrators, which has saved time when changes need to be made
Gusto tracking needed paperwork - I9s, etc. - for us has saved at least 5 hours a month

Usability

I have multiple titles/jobs and multiple pay rates and Gusto makes it easy to switch between.

I do wish that inputting hours would allow for something to end at 1:00 and another thing to start at 1:00, as minutes count and that's not unusual. If I am clocking in and out, that's an option, so why is it not if I am inputting hours later?

Alternatives Considered

Emburse SpringAhead

Gusto was recommended to us by our bookkeeper when we took over handling payroll from them (they had previously use SpringAhead) as being more user-friendly for someone who is not a CPA.

Key Insights

Do you think Gusto delivers good value for the price?

Yes

Are you happy with Gusto's feature set?

Yes

Did Gusto live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gusto go as expected?

Yes

Would you buy Gusto again?

Yes

Likelihood to Recommend

for smaller non-profits, I think it's a great fit especially as so many have primarily part-time hourly employees

Gusto Feature Ratings

Comments

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Useful for multiple pay rates