GoTo Connect Review
May 06, 2025

GoTo Connect Review

YaVonne English | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • GoTo Connect Phone System

Overall Satisfaction with GoTo Connect

GoTo Connect provides support for my 6 business phone lines. The features GoTo offers with the service are exceptional and flexible. I can answer calls that come into my business through various means such as the hardware (office phones), cell phone and computer. In addition to device and location management, the GoTo Admin portal provide many options for call routing, various utilities such as call filtering, an audio library, paging, contact center, advanced network features and billing.

Pros

  • Call Routing
  • Dial Plans
  • Call Filtering
  • Virtual Fax
  • Audio Library

Cons

  • For SMS Compliance invoicing provide more detail to include vetting dates.
  • A learning library for service feature offerings
  • GoTo Connect s worth every penny of this investment.
  • GoTo Connect saves me time and money because of the variety of features offered and flexibility of the application.
Nothing more to add, at this time, regarding the service offering, product features, application and overall performance than has already been documented previously in this review.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

The representative and technical staff have consistently provided exceptional support each time I made contact. During my companies SMS Compliance Vetting, Eddy Alegria of the Telecom Communications Management Team advised he would continue to work on my registration request until we get an approval. It took 2 months but with his help we finally received approval.

GoTo Connect Feature Ratings

10.0
Hosted PBX
10
User templates
10
Call reports
10
10.0
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
10.0
Audio conferencing
10
Instant messaging
10
10.0
Mobile app for Android
10

Comments

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