A valuable partner!
July 26, 2023

A valuable partner!

Ioanna Giannakopoulou | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoodData

We have developed a reporting tool for our clients and we wanted to find a scalable solution with minimal engineering required capacity. We went through a trial and we continued working with GoodData in order to enable our clients take control of their data. We will also let them build their own reports from scratch.
Providing reporting and visualization to clients' databases.

Pros

  • Onboarding
  • Trial
  • Account Management

Cons

  • Missing features
  • Documentation
  • Authentication
  • Increased client NPS
  • Upsell opportunities
  • Industry intelligence
Nice UI & UX, it's easy for non engineering team members to build reports and show them during demos, we can easily create dashboards and reports and we can give this access to some of our clients too. Overall we are all very happy with this part of the GoodData software.

Do you think GoodData delivers good value for the price?

Yes

Are you happy with GoodData's feature set?

Yes

Did GoodData live up to sales and marketing promises?

Yes

Did implementation of GoodData go as expected?

I wasn't involved with the implementation phase

Would you buy GoodData again?

Yes

In GoodData we really liked the fact that sales and engineering were on our side from the beginning, the calls were very easy to book and were efficient with clear agenda and participants. We also got invited on Slack were we had support from the team and also we liked the pricing model because it fitted our needs.
We had a very positive experience from initial outreach to getting the full package. We had efficient meetings with different team members and we used Slack to talk to the team directly. The truth is that our engineering team had a hard time completing the project because of inefficient documentation.

GoodData Feature Ratings

BI Platform ()
Not Rated
8.0
Pixel Perfect reports
7
Customizable dashboards
9
Report Formatting Templates
8
4.0
Drill-down analysis
Not Rated
Formatting capabilities
4
Report sharing and collaboration
Not Rated
3.0
Pre-built visualization formats (heatmaps, scatter plots etc.)
3
Location Analytics / Geographic Visualization
Not Rated
Predictive Analytics
Not Rated
Pattern Recognition and Data Mining
Not Rated
5.5
Multi-User Support (named login)
5
Role-Based Security Model
5
Multiple Access Permission Levels (Create, Read, Delete)
6
Single Sign-On (SSO)
6
Not Rated
REST API
Not Rated
Javascript API
Not Rated
iFrames
Not Rated

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