Using GoodData For Zendesk Advanced Insights
February 29, 2016

Using GoodData For Zendesk Advanced Insights

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoodData

We used GoodData as a part of our Zendesk help desk SaaS solution for more advanced analytics of our support tickets. Zendesk and GoodData were only used by our support department/team.

Pros

  • Good mechanisms for relating data.
  • Multiple different chart types.
  • Scheduled dashboard email exports for other recipients.

Cons

  • Dynamic/self-updating charts embed would be useful.
  • Public access URL to dashboards for sharing.
Because GoodData came with Zendesk we did not consider or evaluate any similar products.
In our experience, GoodData was very well suited to provide more advanced analysis of Zendesk ticket data compared to Zendesk' built-in Insights feature.

GoodData Feature Ratings

BI Platform ()
Not Rated
8.5
Pixel Perfect reports
9
Customizable dashboards
8
Report Formatting Templates
Not Rated
7.0
Drill-down analysis
7
Formatting capabilities
7
Report sharing and collaboration
7
9.0
Pre-built visualization formats (heatmaps, scatter plots etc.)
9
Location Analytics / Geographic Visualization
Not Rated
Predictive Analytics
Not Rated
8.0
Multi-User Support (named login)
8
Role-Based Security Model
8
Multiple Access Permission Levels (Create, Read, Delete)
8
Application Program Interfaces (APIs) / Embedding ()
Not Rated

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