Item: Gong
Rating: 8
Author: Ken Chaar

Overall Satisfaction with Gong

Use Cases and Deployment Scope

At my company we use Gong to review recorded calls, demos, and discovery meetings. It is incredibly useful for training purposes, breaking down calls, and being able to listen and remember what a prospect might have said. We also use it to check the statistics of how many calls team members are listening to.

Pros and Cons

Pros

Call recordings
Data and analysis
Large storage capacity

Cons

User interface accessibility
Highlights portions of calls
Sharing content with other team members

Return on Investment

Improving cold calls dramatically
Increased ROI by listening to calls
Using it to take down notes on past calls

Usability

I rate it a 9 because there is so much to gain out of Gong, from call breakdowns, to writing notes in real time, to sharing calls, and listening to every recorded call including meetings. It's really improved the way we work and learn and it's especially important for a remote work environment

Key Insights

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

Likelihood to Recommend

Gong is very well suited for call breakdowns, listening to calls, coaching team members, checking activity, engaging with other team members on certain calls or topics, being able to right down notes for team member and give feedback, it is less appropriate for highlighting calls, saving them to your computer, and phone accessibility

Gong Feature Ratings

Comments

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