Gong your best friend
April 16, 2025

Gong your best friend

Henrique Vidal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

Gong help me to understand what I need to improve as a salesperson in the same time I have a huge tool to manage my follow ups using AI to create resumes and next steps messages for all my meetings. This platform is mandatory for any sales teams who wants to reach better results.

Pros

  • Call recording
  • Call management
  • AI analysis
  • Meeting management
  • CRM integration
  • Sales Enablement integration

Cons

  • User experience
  • Outlook extension
  • Faster AI analysis after calls
  • 35% of time saving
  • 22% of increase on our sales results
  • All the team felling confortable to use the platform and share mutual feedbacks
The outlook extension is horrible and needs to be improved. Sometimes you believe the invite is right and discover a few minutes before that you sent two or three different zoom links. The connection with CRM and the user dashboard are very nice tools and make things easier for the salesperson.
Gong stacks all that platforms because use the best of AI to give you a lot of amazing insights of your past calls and helps you to write FUP e-mails and other stuff that consumes a lot of time from a salesperson. Gong will help you to find your best version as a salesperson and eliminate a lot of tasks in the same solution.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

Gong will help any inside and field sales teams, but will works better if you have a SaaS product and uses a good CRM like Salesforce. The integration with Salesforce works very well, but outlook extension is horrible. Sometimes I try to book a meeting using Gong and it creates a lot of different links. You need to make sure you erased all zoom links before add a Gong meeting to the invite.

Gong Feature Ratings

Conversation Intelligence Software Features
8.9
Speech-to-Text Transcription
8
Keyword Detection
10
Sentiment Analysis
7
Speaker Diarization
9
Call Recording Playback
10
Call Summarization
8
Conversion Metrics
9
Keyword Search & Retrieval
10
Call Tagging
10
Integration with CRM Systems
8

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