BUY GONG!!
March 18, 2025

BUY GONG!!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

For recording and call tracking

Pros

  • Ease of use
  • AI summaries
  • High quality recording

Cons

  • Sometimes it doesnt record the right calls
  • Hard to find info for really old accounts
  • Takes some time to load the calls
  • Better alignment
  • Time saving with AI
  • Easy to find accounts to drive pipe
SO EASY TO USE. Very very intuitive. Kind of foolproof. No need to do any training or ramping or onboarding for it. It has a nice flow and it is organize in a way you can find stuff easily. Any kinda area could use it from CS to AE to BDR/ADR.

Do you think Gong delivers good value for the price?

Not sure

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

Perfect to find information on a closed lost account or a follow up account that you are chasing and need some context on. Perfect for training to. Easy to give out and receive feedback. It is nice it is also connected to Slack so you get live comments from management

Gong Feature Ratings

Conversation Intelligence Software Features
8.7
Speech-to-Text Transcription
8
Keyword Detection
10
Sentiment Analysis
10
Speaker Diarization
5
Call Recording Playback
10
Call Summarization
10
Conversion Metrics
5
Keyword Search & Retrieval
10
Integration with CRM Systems
10

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