Gong - providing actionable insights one ring at a time!
May 23, 2022
Gong - providing actionable insights one ring at a time!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong
Gong provides our team with a fantastic tool that goes above and beyond call recordings and transcripts. Gong provides essential analytics on call topics, allowing us to quickly provide feedback to internal teams on product features and the user experience for products and services. As a CS, it also provides metrics on call interactivity and recommendations for improving calls, giving us the opportunity to identify room for growth when we're interacting with customers. The user interface is seamless and well-integrated within our internal CRM, making Gong one of our go-to tools.
Pros
- Excellent interactive UI
- Seamless integration with our CRM
- Great customer support when we have questions
Cons
- There's so much information that picking up on themes across all calls can be challenging
- Alignment between the commercial team and product team on the need for different product features
- Accountability for follow-ups
- Allows reps to really LISTEN on calls instead of taking notes the whole time
Do you think Gong delivers good value for the price?
Not sure
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes
Comments
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