Why I love Gong
Updated July 07, 2023

Why I love Gong

Matthew Morgan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

I use this to track my analytics, my call touchpoints, as well as review my calls for personal coaching. I have found it extremely helpful to improve my calls with clients.

Pros

  • Analytics
  • Transcript
  • Coaching

Cons

  • Picking up all calls, sometimes a call or 2 will be missing
  • Time saving
  • Coaching
It is extremely easy to use and has a number of features to improve calls.
My company is currently using Salesloft. I enjoy both systems, however, I do think that Salesloft provides a bit more insight on the history with an account, and a bit more on the analytics side of things.

Do you think Gong delivers good value for the price?

Not sure

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

Gong is great to be able to coach on how to have a great call with a colleague.

Evaluating Gong and Competitors

Not Sure
  • Other
I was not the decision maker on why we switched systems. I am a user of the system.
I was not a part of that process.

Gong Support

They are responsive and able to solve the issue or question within a couple of emails.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I am not the purchaser.
I've had a couple of inquiries that I have sent in, and the representatives have always been super helpful.

Using Gong

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Calls section
  • Analytics section
  • Deals sections

Comments

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