Gainsight CS Review
June 01, 2025

Gainsight CS Review

Allison Burke | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight CS

Digital CS, health scores

Pros

  • Timeline
  • Reporting
  • Dashboards

Cons

  • Dashboard
  • Multi object reporting
Gainsight CS is a bit cumbersome to use on the back end but easy to use from ICs.

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

Yes

Would you buy Gainsight CS again?

Yes

All the new features are paid so it makes me hesitant

Gainsight CS Feature Ratings

7.5
Product usage
7
Help desk / support tickets
8
8.6
NPS surveys
9
Sponsor tracking
9
Customer profiles
8
Automated workflow
6
Internal collaboration
8
Customer health scoring
10
Customer segmentation
10
10.0
Customer health trends
10
Engagement analytics
10
Revenue forecasting
10
Dashboards
10
4.0
Role-based user permissions
4
7.5
API
8
Integration with Salesforce.com
7

Comments

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