Gainsight helpful for both Services and Sales organization

Gainsight is always extremely quick to get back to us in response to any of our questions or issues. They also have great project managers who are incredibly helpful to work with, and always respond in a timely and thorough manner. With any support tickets submitted they always follow up to make sure the issue is fixed and will also give you updates while the ticket is open.

Gainsight is great for tracking data historically for our sales team, both as a team and by individual rep. It's very easy and intuitive to segment data by region or team and the data is very easy to export for manipulation in excel. Individually for sales people (with a company of our size) it does not make sense for the reps to be using Gainsight on a daily basis, but it's easy for them to sync with our partner success team to look at any necessary info.