ECI e-automate Customer
November 11, 2024

ECI e-automate Customer

Mark Elgie | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with e-automate

Our company uses e-automate for all aspects of our print division from billing to mobile tech, credit card payments contract management, inventory logistics and more. We also use other applications to derive our data to make better decisions. Having e-automate we have really been able to streamline our business and take a lot of manual tasks out which has led to more consistency across our business.

Pros

  • Consistency
  • Billing
  • Data

Cons

  • Power of BI apps
  • CRM
  • Graphics and dashboards
  • Opened new space for billing revenue
  • Increased service revenue by 100%
  • Our admin staff are now much more integrated into our business

Do you think e-automate delivers good value for the price?

Yes

Are you happy with e-automate's feature set?

Yes

Did e-automate live up to sales and marketing promises?

Yes

Did implementation of e-automate go as expected?

Yes

Would you buy e-automate again?

Yes

Great for our database, does not fully integrate with our connectwise and the CRM is okay but a bit dated.

Comments

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