Pretty Good Product | TrustRadius

Overall Satisfaction with e-automate

Use Cases and Deployment Scope

We are are copier dealer we use this for customer accounts and accounts payable. We also use it to keep up with meters and service calls.

Pros and Cons

Pros

allow us to keep up with customer meters
allow us to keep up with customer bills
allows us to keep up with our payables

Cons

the credit card processing is too much work
when we get an ACH it wont let me enter it easily
reports are not user friendly

Return on Investment

This is the easiest software we have experienced for this industry
training videos have a lot of fluff. We need to get to the point more quickly

Alternatives Considered

We used OMD years ago. In our experience, it was horrible.

Key Insights

Do you think e-automate delivers good value for the price?

Not sure

Are you happy with e-automate's feature set?

Yes

Did e-automate live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of e-automate go as expected?

I wasn't involved with the implementation phase

Would you buy e-automate again?

Yes

Other Software Used

Microsoft Windows

Likelihood to Recommend

It is easy to add meters and see service calls. In our experience, it is not easy to use right off the bat for new employees.

Comments

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