Review of e-automate
September 05, 2024

Review of e-automate

Betty J. Purvis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with e-automate

We use e-automate for our business software - general ledger, all A/R and A/P, inventory. It provides a format for the accounting of all of our business practices. We use it everyday in every facet of our business.

Pros

  • Accounts Receivable
  • Accounts Payable
  • Inventory
  • General Ledger
  • very efficient on all modules.
  • saves time from reduced manual work
  • Generate reports easily to be able to see cost/profits/margins.

Do you think e-automate delivers good value for the price?

Yes

Are you happy with e-automate's feature set?

Yes

Did e-automate live up to sales and marketing promises?

Yes

Did implementation of e-automate go as expected?

Yes

Would you buy e-automate again?

Yes

Well, it is very well suited for us being industry specific. We can generate service calls, and complete them with invoicing. Keeping up with parts through the service calls is extemely helpful. Easy to use and navigate. Generating and completing service calls is probably the easiest of all the modules we use.

Using e-automate

10 - accounting, sales, service, inventory
3 - IT person, Business Manager and myself, CFO
  • General Ledger
  • Contract Manager
  • Service Calls
  • Accounts Receivable
  • Accounts Payable
  • Inventory
  • In house leasing on Contract Manager
  • Generating more Corporate Reports for analysis on profit/loss
We are completly happy with e-automate and the support

Evaluating e-automate and Competitors

  • Ease of Use
We have been with e-automate for almost 20 years.

e-automate Support

THey have always been able to solve whatever glitch or error we had.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We have the support level where we are contacted back within 48 hours. We have no problem with that.

Comments

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