DUO Security: Market leader for a reason
May 04, 2021

DUO Security: Market leader for a reason

Ryan Lee | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Duo Security

We use Duo security primarily for its MFA capabilities. We did however purchase it because of its ability to handle SSO well. We use it across the entire organization. It helps us to keep our accounts secured and allows us a single unified interface to manage logins and lockouts.

Pros

  • The App is easy and intuitive.
  • It just "works". There is not a lot of need to troubleshoot failed connections since they rarely happen.
  • The Duo install team at Cisco was exceptional. The experience was very smooth because of them.

Cons

  • An extra step to configure when setting up with things like O365 products whereas the native client would have been easier.
  • At the time of implementation it did not integrate with the rest of the cisco security suite.
  • Documentation was light or lacking for any lesser known products.
  • Had to configure ManageEngine as a "generic app" when doing SSO. Really need to build out the prebuilt app's base quicker for us lazy IT people.
  • Decreased compromised accounts by 90% since implementation.
  • Increased ability to login quickly and lock out accounts quickly equaling less IT time and less security risk.
  • Higher reputation in the company with customers as our security posture improves.
MFA is super easy to use for users and was a breeze to setup for administrators. Instructions online were intuitive and easy to follow. No issues. Very few questions from any user on the product and most people just took to it naturally with little training.
Can't recommend duo support or their professional services team that we used enough. They were highly skilled in DUO and very experienced in many different IT systems so that they could really give good guidance on the entire rollout process. Cisco is really knocking it out of the park with their professional services groups lately.
We haven't really utilized support directly but our engineer Brady Espey that helped us rollout the product was phenomenal. He made the entire process so smooth that I ended up buying licensing for the entire org instead of just the IT group. Can't recommend him enough.
We looked at user Azure AD MFA but ultimately went with DUO because of their level of experience and the installation services. After using both, I don't really have an issue with either one and would be happy with either product to support and to trust in the security.
Microsoft 365 (formerly Office 365), ManageEngine ServiceDesk Plus, Nessus
Duo is great as an MFA product. The SSO is getting better every day but needs a lot more off-the-shelf stuff added to really make the implementation easy. Quite a few applications that are rather large market share products, like Manage Engine, had to be configured as generic apps still. Great price for the features other than that SSO issue. Their professional services team that helped with the install were all rockstars and really made the implementation smooth. Highly recommend leveraging them for the first year you own the product minimum.

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