Zero to 2FA -- Quickly and easily.

Duo Security is a simple low friction way to solve the problem of compromised accounts. At our organization, we had dozens and dozens of these. Users would fall for a phish and surrender their passwords. The hackers would then have access to their accounts to use them for their own purposes. Duo solved that problem. Even if the users gave away their passwords, the 2fa solution prevented hackers from accessing their accounts. It is amazing how painless it has been to implement it. So much so that we're moving toward rolling it out for students as well.

We needed to ensure we our systems were in compliance with new TLS requirements and they were able to quickly and painlessly provide a list of any recently seen devices that might need to be addressed by us so that we could look at them and see if upgrades were needed.

We did not purchase premium support. We've been highly satisfied with the support that available automatically at our subscription tier. I'm not even certain that their is a premium support tier that we don't have. It has never entered into our minds to want or be aware of it. They've always been able to quickly address or needs. We get a highly competent technical response from the get-go.