ClickUp-Clunky and a decent project management tool.
September 23, 2024

ClickUp-Clunky and a decent project management tool.

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with ClickUp

We use ClickUp in our business processes for onboarding and offboarding clients and our consulting team and for keeping track of regular and "less-regular" tasks. Essentially, it's our digital checklist. Our Operations Analyst is the main user. She assigns tasks to people based on the project.

Pros

  • ClickUp allows you to assign tasks to one or several people on the team.
  • ClickUp sends reminders as tasks come due.
  • ClickUp works in mobile and desktop applications.

Cons

  • ClickUp offers a wide range of features, but its complexity can be overwhelming. The user interface feels cluttered, making navigation unintuitive, especially for new users. It’s a robust tool but not ideal for teams seeking simplicity.
  • Task management and custom views are powerful, but the system often experiences lag, particularly with larger projects.
  • The frequent updates are disruptive, and there’s a learning curve for mastering its extensive customization options.
  • While it promises an all-in-one solution, the lack of seamless integration across all features can hinder productivity.
  • Customer support is slow to respond, and documentation isn’t always clear.
  • We have used the free version so the ROI is great, but with reduced functionality.
I think most of the team dislikes having to go through the tasks they are assigned, but we use ClickUp to ensure client onboarding and offboarding tasks are completed. It definitely serves the purpose of task management though.
It hasn't replaced anything. But it does allow users to track tasks and projects in one place and forces organizations to have one place to track everything versus each person using whatever they prefer.
I prefer both Asana and Basecamp to ClickUp.

Do you think ClickUp delivers good value for the price?

Yes

Are you happy with ClickUp's feature set?

No

Did ClickUp live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ClickUp go as expected?

Yes

Would you buy ClickUp again?

No

I am less likely to recommend ClickUp. While our organization still uses it, it's mainly used by our Operations specialist. I have stopped using it in my sales organization. I think there are better options available that seem less overwhelming to figure out, including Asana and Basecamp.

ClickUp Feature Ratings

Project Management
4.8
Task Management
5
Resource Management
4
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
Not Rated
Team Collaboration
4
Support for Agile Methodology
Not Rated
Support for Waterfall Methodology
Not Rated
Document Management
Not Rated
Email integration
Not Rated
Mobile Access
6
Timesheet Tracking
Not Rated
Professional Services Automation
Not Rated
Project & financial reporting
Not Rated

Using ClickUp

20 - There is one main administrator who assigns projects, and the consultants who are assigned projects use Clickup to follow checklists, ensuring smooth service delivery based on their assignments.
1 - We have an Operations Specialist, the primary "owner" of Clickup. It would be best if you were computer savvy. It's not difficult to use, but it is also not as intuitive as other programs, especially if you are a first-time user.
  • Onboarding/Offboarding client projects.
  • Onboarding/Offboarding team members (HR).
  • Sales & Marketing initiatives.
  • Not sure.
  • not sure
  • Not sure
  • Not sure
  • Not sure
Our operations specialist uses it, so we'll keep it.

Comments

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