Webex Teams: Why everyone needs it!
Updated June 02, 2023

Webex Teams: Why everyone needs it!

Tim Roberts | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

It started as a single branch that has now been added to more and more, helps integrate them all together, adds more functionality with the collaboration tools, messaging, screen sharing, etc, yet also saving on total cost for the whole company. The fact that most of the exact same functions that work in the mobile app mirror the desktop phone and desktop application.

Pros

  • Collaboration
  • Messaging
  • Cost savings

Cons

  • Advertisement
  • Provide Webex Teams 2.0 to 1.0 users.
  • Provide training for end users as the app updates and adds features.
  • Massive ROI compared to legacy PBX.
  • Added functionality but still lowered cost.
  • Pushback from business who are not used to collaboration tools.
  • Outlook
  • Cisco Webex Meetings
  • In house systems
It was integrated with Azure, Office 365 and MS Teams as well as endpoints and was pretty much seamless as checking some check boxes or flipping a radio switch and logging in with MS credentials and waiting maybe 30mins to synch.
It has more features, a LOT more security, ROI is in the region of up to 10x cheaper than our existing PBXes that are at sites. The Spaces and Teams set up is very easy to do, the extended features, once enabled, are even more so. The fact you can also manage it from a web portal helps too.

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

It's been a great solution for on-premise and also remote work. We have deployed it in various ways at many branches, as well as also pairing it with a Meraki Z3C in a mobile command center so end-users could make/take calls off-prem while mobile but still had cell service and power.

Webex App Feature Ratings

Project Management
9.5
Task Management
10
Scheduling
9
Workflow Automation
9
Mobile Access
9
Search
10
Visual planning tools
10
Communication
10.0
Chat
10
Notifications
10
Discussions
10
Surveys
10
Internal knowledgebase
10
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
10
Integrates with Outlook
10
File Sharing & Management
9.6
Versioning
10
Video files
9
Audio files
10
Document collaboration
10
Access control
9
Advanced security features
9
Device sync
10

Comments

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