An HR/payroll system with lots of room for improvement
August 16, 2019

An HR/payroll system with lots of room for improvement

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ceridian Dayforce

We currently use Ceridian Dayforce as our HR and payroll system for the US. We use it as a self-service system for employees and managers.

Pros

  • It's a good self-service tool for employees and managers.
  • Reliable connectivity.

Cons

  • Customer support.
  • Benefits administration is clunky and not user-friendly.
  • The core HR module is not entirely user-friendly.
  • Employee self-service allows employees to perform their own actions.
  • Time off requests are all electronic.
We do not use all of the modules within Ceridian, due to the fact that we are owned by a parent company in Europe, and they require us to use software programs that are being used by the organization as a whole.
Their customer service/support is severely lacking. I have used Ceridian for the last three years, and there has been little to no improvement in the area of customer support. We regularly have support tickets open for a month or longer, while reps are "researching" the issue. I do not always trust the answers/solutions that are provided. Service level is definitely not consistent, and is a gamble every time I open a new support ticket.

Dayforce Feature Ratings

6.5
Employee demographic data
7
Employment history
7
Job profiles and administration
5
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
5.5
Pay calculation
6
Benefit plan administration
5
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
6.7
View and generate pay and benefit information
6
Update personal information
7
View job history
7
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
4.5
Report builder
4
Pre-built reports
5
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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