Leveraging Celonis to improve business processes and support the digital transformation journey!
February 01, 2022

Leveraging Celonis to improve business processes and support the digital transformation journey!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Celonis

We have different use cases of Celonis within the organization. We used it across the business processes supported by the Shared Service locations (Accounts Payable, Accounts Receivable and Purchasing), to look for bottlenecks and frictions in the processes and find opportunities for automation. In addition to the business process optimization initiatives, we also are using Celonis to support the monitoring of Operational KPIs of the different areas. Finally, we also are working with our Quality Team to leverage the expertise from our trained Green Belts and apply it towards opportunities highlighted by Celonis.

Pros

  • Regular updates and release of new functionality to their platform
  • Support Customer Value Realization through their network of Customer Success Managers
  • Customer Support does a very good job as well

Cons

  • Availability of apps and connector templates in the EMS Content Store
  • Difficult to export data from Celonis EMS (cloud) into other systems: Celonis offers a python API called pyCelonis to export data from different Celonis objects but it is not very straight forward and it has some limitations
  • Connecting a new data source outside of the standard ones (SAP, JDBC, etc) takes some time and effort
  • It has helped us to identify On-Time Delivery issues with different vendors
  • We have a global program to reduce Maverick Buying spend which is supported by Celonis
  • The AP Department is using Celonis to monitor the Autoposting rate of invoices and identify Vendors with opportunity areas

Do you think Celonis delivers good value for the price?

Yes

Are you happy with Celonis's feature set?

Yes

Did Celonis live up to sales and marketing promises?

Yes

Did implementation of Celonis go as expected?

Yes

Would you buy Celonis again?

Yes

Overall our experience with Celonis has been very positive. The tool is well suited for analyzing business processes which are implemented in SAP. The Celonis EMS Store is a great place to start the journey of implementing Celonis across different business areas since it comes with ready to use connectors and applications for the most common processes. If you want to analyze something which is not running out of the standard ERP systems (e.g. SAP, Oracle, etc), it might get a little bit difficult and additional effort is required to map the business processes and the underlying database tables of the systems in order to build your process activities. We had this experience with our IT Ticketing Tool (BMC Remedy) and one open-source ERP (Odoo).

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