Best service for the price
Updated November 22, 2024

Best service for the price

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

We chose Broadvoice for our telephone system and communications. The system is a solid and reliable.

Pros

  • Reliable customer service
  • Can be counted on
  • Responsive when need technical support

Cons

  • So far we have been very satisfied with them being responsive to our issues.
  • Initial presentation was very thorough and to the point
  • Customer service
  • Reliability
  • The cost of our phone system went actually lower compared to our previous one.
Broadvoice is a reliable company which can be counted on when needed.
- Lower cost
- Better customer service

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

We recently realized we need a wireless phone station at our offices. As soon as we contacted them the weels started turning. We received the equipment and the next day one of their technicians came to our offices and set it up.

Broadvoice | GoContact Feature Ratings

9.3
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
9
Directory of employee names
9
9.3
Answering rules
10
Call recording
10
Call park
8
Call screening
Not Rated
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Online Fax
Not Rated
Voicemail Transcription
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
Not Rated
High quality audio
Not Rated
High quality video
Not Rated
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Not Rated
Desktop sharing
Not Rated
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Comments

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