Poor policy for admin access to Dashboard
September 09, 2022

Poor policy for admin access to Dashboard

Jack Belford | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

We use Broadvoice for our VOiP and we also use B-Hive.

Pros

  • It allows for us to have a landline

Cons

  • Not allowing more than one admin on the dashboard. Because they don't, I will be changing companies when my contract is up this coming Fall.
  • Outbound calls
  • B-Hive
  • Not much since the last request I made. Not very happy with the service. I will be changing.
I was sold Broadvoice by my tech company.

Do you think Broadvoice | GoContact delivers good value for the price?

No

Are you happy with Broadvoice | GoContact's feature set?

No

Did Broadvoice | GoContact live up to sales and marketing promises?

No

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

No

I am the technical director and Director of Production at Light of Christ. I needed access to B-Hive as an admin. They did not allow it (because my office manager is acting as admin), but I too need access. When I called twice to ask for an admin, I was refused and they told me only one is allowed. This is the most ridiculous policy I have ever experienced. I am working on a project right now and need access. I can not keep going to my office manager for access. She has way too much to do than for me to bother her. Also, I have to work on stuff after hours.

Comments

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