Broadvoice VOIP
April 06, 2022

Broadvoice VOIP

Reyes Lozano | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Virtual Contact Center

Overall Satisfaction with Broadvoice

It was used as VOIP and worked well and eliminated actual phone lines. We had 4 phones with extensions. We used them for everyday phone calls both incoming and outgoing. Once set up correctly it worked well.

Pros

  • Customer service was great- especially Joy.
  • Phones are excellent quality.

Cons

  • Set up was cumbersome at first.
  • Eliminated the telephone company.
  • More professional and current phone system.
  • it lowered our phone expenses
Broadvoice was selected based on our IT technician recommendation It had all the same features as the competition at a better price.

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

Customer service member Joy was very pleasant, professional, and easy to work with. All of her follow ups went thru as promised.

Comments

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