Avalara has helped but needs improvement. | TrustRadius

Overall Satisfaction with Avalara

Use Cases and Deployment Scope

We use Avalara to assist with Sales and Use Tax reporting in various states for sale of merchandise as well as VDA Services.

Pros and Cons

Pros

Collection of data
Producing reports

Cons

Communication with clients
Accuracy of returns
Tax Notices of Delinquency received after returns have been filed

Key Insights

Do you think Avalara delivers good value for the price?

Not sure

Are you happy with Avalara's feature set?

No

Did Avalara live up to sales and marketing promises?

No

Did implementation of Avalara go as expected?

Yes

Would you buy Avalara again?

No

Return on Investment

All state's return information is helpful.
Communication on client roles and responsibilities should be more clearly defined.
We receive delinquency notices monthly from one state or another. Frustrating when paying for this service.

Usability

3

In my opinion, it is very difficult to learn the reports and where Avalara gets all of the information for each of the State's returns.

Alternatives Considered

Avalara was suggested as a great tool for our company needs at the time.

Likelihood to Recommend

Avalara Feature Ratings

Comments

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Bobby Sands
(Vendor Representative) commented 4 years ago
Thank you for sharing about your experience using AvaTax, Consumer Use and Professional Services. We’re sorry to read you’ve experienced challenges with state notices, we understand it’s been frustrating, and we’d like to help address your concerns. Please contact customercare@avalara.com so we can work to assist.