Avalara can help...
November 16, 2022

Avalara can help...

Vien Chittarath | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • CertCapture

Overall Satisfaction with Avalara

Avalara is our return sourcing company.

Pros

  • File returns timely
  • Provides lots of general trainings
  • Good resource tool

Cons

  • More human accessibility vs tickets
  • Delay/lack response on tickets
  • Better response from representatives

Do you think Avalara delivers good value for the price?

Not sure

Are you happy with Avalara's feature set?

Yes

Did Avalara live up to sales and marketing promises?

Yes

Did implementation of Avalara go as expected?

I wasn't involved with the implementation phase

Would you buy Avalara again?

Yes

  • Save company filing time
  • Helps to company stay in compliance
Avalara does with its setup to do and tries to stay current with the ever-changing law.
Very Compatible. Both have their pluses and minuses depending on each company's requirements.
Automating the returns filing process. Help/assistance needs improvement.

Avalara Feature Ratings

Type of tax
8.0
Sales and Use Taxes
8
Cross-border Taxes
Not Rated
VAT / GST Taxes
Not Rated
Energy and Fuel Taxes
Not Rated
Tax Reporting & Compliance
6.0
Geolocation for Tax Assessment
7
3rd-Party Software Integrations
5
Tax Data Reporting
5
Compliance Administration Management
5
Tax Exemption Processing
7
Tax Document Management
7
Complex Tax Scenario Management
6

Comments

  • Bobby Sands | TrustRadius Reviewer
    Bobby Sands
    (Vendor Representative) commented 3 years ago
    Hi Vien, thanks for taking the time to write about your experience. We strive to offer the best service possible, and your feedback helps us achieve this.

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