Good small business option
Updated July 28, 2022

Good small business option

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • CertCapture

Overall Satisfaction with Avalara

Tax compliance is our main reason for using Avalara. It is impossible to manage all the different tax Juris without this type of software.

Pros

  • Keeping tax rates updated.
  • Providing multiple report options for creating returns.

Cons

  • Sales. There is a definite disconnect between sales and what happens been you are signed up.
  • Training. Having good tools for learning how to navigate your account.
  • Communication. Our current account Rep, which is our third, is great, but prior ones were not. Most previous never made contact and never responded to the email. The first one was not truthful.

Do you think Avalara delivers good value for the price?

Not sure

Are you happy with Avalara's feature set?

Yes

Did Avalara live up to sales and marketing promises?

No

Did implementation of Avalara go as expected?

No

Would you buy Avalara again?

Yes

  • Far less time spent preparing reports.
  • Tax rates are kept updated, so we are spending hours on this task.
For the most part, it's not difficult to use.
For small companies, Avalara is a good choice, as it is one that offers a benefit that includes free transactions and returns filing for SST states. This helps keep the cost at a lower tier. It can still be costly for small companies, so things like storing the PDFs for exemptions [have] not been appropriate for us.

Avalara Feature Ratings

Type of tax
8.0
Sales and Use Taxes
8
Cross-border Taxes
Not Rated
VAT / GST Taxes
Not Rated
Energy and Fuel Taxes
Not Rated
Tax Reporting & Compliance
8.0
Geolocation for Tax Assessment
Not Rated
3rd-Party Software Integrations
Not Rated
Tax Data Reporting
8
Compliance Administration Management
8
Tax Exemption Processing
8
Tax Document Management
Not Rated
Complex Tax Scenario Management
8

Comments

  • Bobby Sands | TrustRadius Reviewer
    Bobby Sands
    (Vendor Representative) commented 4 years ago
    Thank you for taking the time to share your experience using Avalara. We work hard to deliver our customers the best service possible, and we’re grateful for the opportunity to work with you. We’d appreciate an opportunity to learn more about what’s going well and improvements you’d like to see. If you’re open to continuing the conversation, please contact customercare@avalara.com so we can share your insights with our team.

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