Avalara takes "taxing" out of taxes
November 13, 2020

Avalara takes "taxing" out of taxes

Peggy Lobdell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • Returns
  • Communications

Overall Satisfaction with Avalara

We are a 3M Window Film Distributor. We use Avalara for US, Caribbean and Puerto Rico sales. It helps us maintain compliance with every region we are accountable for.

Pros

  • Communications
  • Returns
  • Documentation

Cons

  • Tech Support - terribly challenging. It takes forever to get a trustfile code. Several cases were never answered, and I was referred back to account manager who only said they'd open a case. Several issues were not resolved with a phone call. It's very discouraging. Especially being fairly new. We just hesitantly renewed, but feel the lack of proactive and successful assistance isn't worth the $12k per year.
  • Inconsistent communication from Account Manager & their turnover for us
  • We had a TTR contract prior to the "merger" - we certainly don't use the $5k / year of services. I asked for a discount on CertCapture because of this and was promptly denied.
  • Saves time in monthly calculations
Easy to use and train.
None
This is well suited for offices in several geographic locations.

Avalara Feature Ratings

Type of tax
10.0
Sales and Use Taxes
10
Cross-border Taxes
10
VAT / GST Taxes
Not Rated
Energy and Fuel Taxes
Not Rated
Tax Reporting & Compliance
9.5
Geolocation for Tax Assessment
Not Rated
3rd-Party Software Integrations
9
Tax Data Reporting
10
Compliance Administration Management
10
Tax Exemption Processing
10
Tax Document Management
10
Complex Tax Scenario Management
8

Comments

  • Bobby Sands | TrustRadius Reviewer
    Bobby Sands
    (Vendor Representative) commented 6 years ago
    Peggy, thank you for taking the time to share your experience using Avalara. We work hard to deliver our customers the best service possible, and we’re grateful for the opportunity to work with you. Regarding your feedback about support and account management, we’d appreciate an opportunity to learn more about what’s going well and improvements you’d like to see. If you’re open to continuing the conversation, please contact customercare@avalara.com so we can share your thoughts with our team.

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