ADP WFN Review
February 19, 2020

ADP WFN Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use WFN as our HRIS, timekeeping, payroll, talent, benefits, everything HR-related.

Pros

  • Having everything in the same system is amazing.
  • Taking care of all the payroll tax filing.

Cons

  • The new service connect feature is not well thought out. It makes no sense to send a ticket in that way and have to be notified by email to go check it when an email would have been a faster and better option for not only submitting issues but being able to track them.
  • ADP seems to roll out enhancements without testing them well and then not make the changes that are happening clear to everyone.
  • It has streamlined our data entry in that we are not entering data in multiple software resulting in less manpower needed and less mistakes made.
There are a lot of customizations that we would like to make that we aren't able to.
I think ADP would be well suited for almost any company, especially those who need help with payroll and payroll taxes.

ADP Workforce Now Feature Ratings

4.7
Employee demographic data
8
Employment history
8
Job profiles and administration
5
Workflow for transfers, promotions, pay raises, etc.
5
Organizational charting
1
Organization and location management
1
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.5
Pay calculation
8
Support for external payroll vendors
Not Rated
Benefit plan administration
8
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
Not Rated
8.7
Approval workflow
9
Balance details
8
Annual carry-forward and encashment
9
7.3
View and generate pay and benefit information
9
Update personal information
7
View company policy documentation
6
Employee recognition
Not Rated
Asset Management ()
Not Rated
8.0
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
5.0
Performance plans
5
Performance improvement plans
5
Review status tracking
5
Review reminders
5
Multiple review frequency
5
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
4.0
Corporate goal setting
4
Individual goal setting
4
Line-of sight-visibility
4
Performance tracking
4
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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