Employees and customer love the support engagement
March 21, 2025

Employees and customer love the support engagement

Gaurav Chanana | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Experience Manager

we use Adobe Experience Manager to support our customer. Use AI to search for specific queries and respond back quickly and correctly

Pros

  • accurate response
  • faster search
  • easy navigation

Cons

  • UI
  • slowness
  • we had cost savings consolidating lot of platforms
  • support is easy
  • managing licenses is easy
  • save on ppl cost
employees and customer love the support engagement

Do you think Adobe Experience Manager delivers good value for the price?

Yes

Are you happy with Adobe Experience Manager's feature set?

Yes

Did Adobe Experience Manager live up to sales and marketing promises?

Yes

Did implementation of Adobe Experience Manager go as expected?

Yes

Would you buy Adobe Experience Manager again?

Yes

tech support and IT support

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