Insights from Zscaler Internet Access Reviewers
Based on 19 verified reviews published in the last 18 months
What positive or negative impact (i.e. Return on Investment or ROI) has Zscaler Internet Access had on your overall business objectives?
7 answeredFor Professional, Scientific, and Technical Services firms, Zscaler Internet Access demonstrates a positive return on investment, primarily through significant cost reduction. This benefit is particularly relevant for an industry that often operates with project-based budgets and requires agile, scalable infrastructure without heavy capital expenditure. The ability to eliminate traditional hardware-based security solutions, such as firewalls and physical proxy appliances, is a key driver of this financial efficiency. This approach frees up valuable resources, both financial and human, allowing technical teams to concentrate on delivering specialized services and client engagements rather than managing complex on-premise network security hardware. This streamlined operational model contributes directly to improved profitability and resource optimization, which are critical for maintaining competitiveness in the professional services landscape. Two of 16 reviewers specifically highlighted these cost savings.
Cost Reduction
2 mentionsProfessional, Scientific, and Technical Services firms recognize Zscaler Internet Access as a means to achieve notable…
Professional, Scientific, and Technical Services firms recognize Zscaler Internet Access as a means to achieve notable cost efficiencies. By replacing traditional hardware-centric security infrastructures like firewalls and proxy appliances, firms can reduce both capital expenditure and ongoing maintenance costs. This allows for better allocation of budgets towards core service delivery and innovation, critical for project-based organizations.
“Improved ROI due to lower cost”
“Zscaler has saved our company by eliminating our spend on firewalls and hardware proxy appliances.”
Besides Zscaler Internet Access, what other software do you regularly use? How likely would you be to recommend it to a friend or colleague?
3 answeredIn the Professional, Scientific, and Technical Services sector, robust security infrastructure is paramount for safeguarding sensitive client data, intellectual property, and maintaining compliance. When considering complementary security solutions alongside Zscaler Internet Access, Palo Alto Networks products were cited by 2 of 11 reviewers. These mentions specifically highlight advanced threat prevention and secure remote access capabilities, which are critical for firms operating with distributed teams and handling high-value information. The sentiment around these mentions was mixed, indicating that while the technology addresses key industry security demands, there may be specific implementation or integration considerations that Professional, Scientific, and Technical Services organizations need to evaluate carefully.
Palo Alto Networks
2 mentionsWithin the Professional, Scientific, and Technical Services industry, Palo Alto Networks products are noted for their a…
Within the Professional, Scientific, and Technical Services industry, Palo Alto Networks products are noted for their advanced security features, particularly in threat prevention and secure remote access. These capabilities are crucial for firms managing sensitive client data and intellectual property, where protecting against sophisticated cyber threats and ensuring secure connectivity for a specialized workforce are daily priorities. The mention of these solutions by 2 of 11 reviewers suggests their relevance in the industry's security ecosystem.
“Palo Alto Networks Prisma Access”
“Palo Alto Networks Advanced Threat Prevention”
Describe how you use Zscaler Internet Access in your organization. What are the business problems the product addresses and what is the scope of your use case?
13 answeredFor Professional, Scientific, and Technical Services firms, Zscaler Internet Access (ZIA) is primarily leveraged to secure distributed workforces and protect valuable intellectual property from evolving cyber threats. Reviewers in this sector frequently highlight ZIA's role in establishing secure internet access for remote and on-site personnel, with 5 of 19 reviewers specifically mentioning its utility in this area. The platform is seen as a strategic tool for transitioning away from traditional perimeter-based security models, replacing on-premise firewalls and VPNs with a cloud-native, zero-trust approach. This shift is particularly beneficial for organizations with agile teams and consultants requiring secure access from diverse locations globally. Furthermore, the product is highly valued for its robust security and threat protection capabilities, enabling firms to defend against prevalent internet-borne threats like phishing and malware, which are critical for safeguarding sensitive client data and proprietary research.
Secure Internet Access
5 mentionsProfessional, Scientific, and Technical Services firms utilize ZIA to establish secure internet access for their often-…
Professional, Scientific, and Technical Services firms utilize ZIA to establish secure internet access for their often-distributed workforces. This is crucial for maintaining a strong security posture and implementing least privilege access, moving away from traditional on-premise solutions to a zero-trust model that aligns with the need for flexible, secure remote work environments. Five of 19 reviewers specifically noted ZIA's role in securing internet access for their users.
“We are using Zscaler Internet Access(ZIA) and ZPA to ensure all our applications are protected from both Inside and Outside.”
“We utilize Zscaler Internet Access(ZIA) to protect all of our remote workforce via the zero trust exchange and provide least privilege access from our server environment to the internet using a Allowlist only approach”
“Security posture, limiting access.”
Security and Threat Protection
3 mentionsFor Professional, Scientific, and Technical Services, protecting sensitive client data and intellectual property is par…
For Professional, Scientific, and Technical Services, protecting sensitive client data and intellectual property is paramount. ZIA is employed to defend against daily security threats such as malware, ransomware, and phishing, which can compromise critical projects and client trust. Reviewers appreciate the platform's intelligence in blocking malicious sites and its policy-driven approach to restrict access, bolstering their overall security posture.
“We use Zscaler Internet Access in our organization to defend against daily security threats”
“One of the main issues we've faced was users being phished and clicking on malicious links. Zscaler Internet Access gives us Zscaler's intelligence as far as malicious sites being blocked or we can create different policies to restrict access to sites and/or geographic locations.”
“We use Zscaler to protect our users from internet-borne threats, such as malware, ransomware, and phishing.”
Global Rollout and User Access
2 mentionsProfessional, Scientific, and Technical Services organizations frequently operate with global teams or consultants work…
Professional, Scientific, and Technical Services organizations frequently operate with global teams or consultants working from various locations, making consistent and secure access management critical. ZIA facilitates the global rollout of secure internet access, ensuring all users, whether on-site or remote, can securely connect to the web. This centralized management of internet access across a diverse user base is essential for maintaining operational efficiency and a unified security policy.
“We utilize Zscaler Internet Access for all our on-site and remote users, enabling them to securely access the web.”
“All workstations in our organization currently are configured with Zscaler Internet Access. This allows us to manage internet access for our users and applications.”
Internet Proxy and Security
2 mentionsFirms in this sector often have work-from-home (WFH) policies and a need for advanced content filtering to protect thei…
Firms in this sector often have work-from-home (WFH) policies and a need for advanced content filtering to protect their users and data, regardless of location. ZIA serves as a robust internet proxy, enabling secure and filtered content access for a globally dispersed workforce. The ability to replace legacy Web Security Appliances (WSA) and offer features like browser isolation is particularly valued for enhancing security against sophisticated web-based threats.
“this will replace our WSA so we don't that as well as with browser isolation we can isolate the traffic”
“To protect and filter content for our users, we have a WFH policy that enables our users to connect from everywhere in the world”
Please provide some detailed examples of areas where Zscaler Internet Access has room for improvement.
6 answeredFor Professional, Scientific, and Technical Services firms, the reliability and speed of network access are paramount for client project delivery, data analysis, and remote collaboration. Reviewers in this sector indicate that Zscaler Internet Access presents areas for improvement primarily in performance and reporting capabilities. Specifically, two of 17 reviewers noted concerns regarding system performance, including speed in international locations and the loading times for logs. This can directly impact the efficiency of technical teams and researchers who rely on rapid data access and analysis. Furthermore, two of 17 reviewers also highlighted limitations in reporting and dashboard customization, which is crucial for demonstrating compliance, tracking resource usage, and providing project-specific insights to clients or internal stakeholders. While the core security functions are implied to be effective, these operational friction points could affect service delivery and administrative overhead for firms in this industry.
Reporting and Exports
2 mentionsEffective reporting is essential for Professional, Scientific, and Technical Services firms to manage projects, ensure…
Effective reporting is essential for Professional, Scientific, and Technical Services firms to manage projects, ensure compliance, and provide transparent insights to clients. Two of 17 reviewers pointed out limitations in Zscaler's reporting features, specifically mentioning restricted dashboard customization and the absence of hit counters for policy rules. Such constraints can make it challenging for firms to generate tailored reports for audits or client-specific security analyses.
“Add hit counters to policy rules.”
“reporting the dashboard has a limited customization”
Performance and Speed
2 mentionsFor Professional, Scientific, and Technical Services, consistent and high-speed internet access is critical for remote…
For Professional, Scientific, and Technical Services, consistent and high-speed internet access is critical for remote teams, data-intensive research, and timely project delivery. Two of 17 reviewers expressed concerns about the product's performance, particularly noting slowdowns in certain international regions and delays in log retrieval. These issues can directly impede productivity and project timelines for technical staff and consultants who depend on seamless connectivity.
“Performance could be better at times”
“Performance in China is sketchy”
“Logs could load faster.”
Please provide some detailed examples of things that Zscaler Internet Access does particularly well.
14 answeredProfessional, Scientific, and Technical Services firms find Zscaler Internet Access (ZIA) particularly effective in providing robust security and efficient network management, which are critical for protecting sensitive client data and intellectual property. The platform's comprehensive "Security Features" are a primary benefit, highlighted by 4 of 19 reviewers, ensuring a secure environment without hindering the productivity of knowledge workers who rely heavily on internet access for research and collaboration. Reviewers also frequently commend ZIA's "Policy Control and Management" capabilities, with 3 of 19 reviewers noting its centralized approach, which is vital for managing diverse access requirements across project-based teams and maintaining compliance. Furthermore, the system's "Performance and Reliability" are highly valued, as it delivers fast internet access without noticeable latency, a key factor for maintaining efficiency in data-intensive and time-sensitive professional services.
Security Features
4 mentionsFor Professional, Scientific, and Technical Services, robust security is paramount for protecting client intellectual p…
For Professional, Scientific, and Technical Services, robust security is paramount for protecting client intellectual property and maintaining compliance standards. Reviewers appreciate ZIA's ability to secure internet access effectively, allowing their specialized teams to conduct research and utilize cloud-based tools without compromising data integrity or workflow. This balance of security and accessibility is crucial for knowledge-based industries.
“security”
“Threat Protection”
“Secure”
Policy Control and Management
3 mentionsThe ability to implement and manage granular access policies centrally is a significant advantage for firms in this sec…
The ability to implement and manage granular access policies centrally is a significant advantage for firms in this sector, which often have complex organizational structures and varying project requirements. Centralized management simplifies the process of tailoring internet access rules for different teams or client engagements, ensuring both security and operational efficiency. This allows for precise control over who accesses what, a necessity for data segregation and compliance.
“Centralized management.”
“Centralized Management”
“Policy Control”
Performance and Reliability
2 mentionsIn an industry where time is often billable and productivity directly impacts project delivery, high-performance and re…
In an industry where time is often billable and productivity directly impacts project delivery, high-performance and reliable internet access is non-negotiable. Reviewers highlight ZIA's speed and lack of added latency, which is essential for ensuring that specialized teams can efficiently use cloud applications, transfer large datasets, and collaborate in real-time without interruption. This directly contributes to maintaining project timelines and client satisfaction.
“Scalable”
“ZIA is extremely fast. Our users don't notice any added latency.”
Traffic Filtering and Control
2 mentionsProfessional services firms rely on stringent control over internet traffic to prevent data breaches and protect agains…
Professional services firms rely on stringent control over internet traffic to prevent data breaches and protect against malicious content, which could compromise sensitive client information or project timelines. ZIA's capacity to block malicious sites and manage user access ensures a secure digital perimeter, critical for maintaining the integrity of research, development, and consulting activities. This capability directly supports the need to safeguard intellectual property and maintain client trust.
“Allow internet access for authorized users only”
“Manage sites that users can access”
“Block malicious sites”
Advanced Threat Protection
2 mentionsGiven the high-value intellectual property and sensitive client data handled by Professional, Scientific, and Technical…
Given the high-value intellectual property and sensitive client data handled by Professional, Scientific, and Technical Services firms, advanced threat protection is a critical layer of defense. The platform's malware inspection and comprehensive threat protection capabilities are vital for safeguarding against sophisticated cyberattacks. This ensures continuous protection against evolving threats, which is essential for maintaining business continuity and client confidentiality.
“Malware inspection”
“threat protection”