Zscaler Internet Access Manufacturing Industry Insights

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Insights from Zscaler Internet Access Reviewers

Based on 25 verified reviews published in the last 18 months

What other products like Zscaler Internet Access have you used or evaluated?

5 answered

Manufacturing organizations evaluating Zscaler Internet Access frequently consider its companion solutions, particularly Zscaler Private Access (ZPA). This integrated approach is critical for the industry, where securing both internet-bound traffic (ZIA) and internal applications (ZPA) is paramount for protecting sensitive operational technology (OT) systems and intellectual property, while enabling remote access for plant managers and engineers. The mention of ZPA by 3 of 9 reviewers suggests a recognition of the need for a comprehensive Zero Trust architecture that extends beyond just internet egress. This integrated consideration reflects the complex IT/OT convergence in manufacturing, where disparate systems demand unified security policies. While reviewers acknowledge the relevance of ZPA, the overall sentiment regarding its use alongside ZIA is mixed, potentially indicating challenges in deploying or integrating such advanced security layers within existing, often heterogeneous, manufacturing environments. This highlights that manufacturing buyers are looking for holistic security solutions that can span their unique blend of cloud, on-premise, and specialized industrial networks.

Zscaler Private Access

3 mentions

For manufacturing companies, the evaluation of Zscaler Internet Access often extends to its sister product, Zscaler Pri…

For manufacturing companies, the evaluation of Zscaler Internet Access often extends to its sister product, Zscaler Private Access. This integrated consideration is vital for securing internal applications and resources, which is especially relevant given the industry's reliance on a mix of on-premises legacy systems and specialized industrial control networks. The mixed sentiment among reviewers suggests that while the concept of unified secure access is appealing for manufacturing environments, its implementation or perceived value in their specific contexts may present complexities.

Zscaler Digital Experience, Zscaler Private Access and Zscaler Deception
Network Engineer, Rosen's Diversified Inc (5001-10,000 employees)View Full review
Zscaler Private Access, Zscaler Digital Experience and Zid
Network Security Architect, Toyota Motor North America (10,001+ employees)View Full review
Zscaler Private Access, Zscaler Digital Experience and Zscaler Deception
Network Security Operations Manager, Kenvue (10,001+ employees)View Full review

What positive or negative impact (i.e. Return on Investment or ROI) has Zscaler Internet Access had on your overall business objectives?

11 answered

For manufacturing operations, Zscaler Internet Access delivers tangible ROI primarily through enhanced security posture and significant cost reductions, both critical for maintaining operational continuity and protecting proprietary data. Reviewers frequently highlight the platform's ability to protect remote workforces and prevent phishing, which directly impacts the security of intellectual property and operational technology environments. This is particularly vital in an industry where downtime can be extremely costly. Furthermore, the platform's capacity to consolidate security infrastructure and reduce reliance on physical appliances presents a compelling financial benefit, allowing manufacturing firms to reallocate resources towards production-critical investments. The overall sentiment indicates that ZIA effectively supports the stringent security and cost-efficiency requirements inherent to the manufacturing sector.

Security Enhancement

4 mentions

Manufacturing firms found ZIA instrumental in bolstering their overall security, particularly in protecting against sop…

Manufacturing firms found ZIA instrumental in bolstering their overall security, particularly in protecting against sophisticated threats like phishing that could compromise sensitive operational data or intellectual property. The ability to secure a remote workforce, which is increasingly common for engineers and management, ensures consistent protection regardless of location. This directly contributes to maintaining uninterrupted production and safeguarding critical business assets.

protect users from malicious payloads
Deputy Ciso, Kingston Technology (1001-5000 employees)View Full review
Meeting remote workforce protection at home and on the move.
Sr. Info Sec Mgr, Boston Scientific (10,001+ employees)View Full review
ZIA has drastically increased our end user security. Dropped phishing failures by over 45%.
Network Engineer, Medpace (5001-10,000 employees)View Full review

Cost Reduction

3 mentions

For manufacturing companies, where optimizing operational expenditure is paramount, ZIA offers a clear path to cost sav…

For manufacturing companies, where optimizing operational expenditure is paramount, ZIA offers a clear path to cost savings by reducing the need for traditional hardware firewalls and consolidating multiple security tools. This infrastructure simplification allows for a more streamlined IT budget and potentially frees up capital for direct investment in production capabilities. Reviewers noted a significant reduction in infrastructure costs, which directly impacts the bottom line.

Reduced Infrastructure Costs
cybersecurity analyst, Master Electronics (1001-5000 employees)View Full review
Reduction in cost by simplifying multiple tools into one
Network Security Operations Manager, Kenvue (10,001+ employees)View Full review
Is making it so we will potentially not have to replace some physical firewalls saving time and money on renewals.
Network Engineer, Rosen's Diversified Inc (5001-10,000 employees)View Full review

Security Improvement

2 mentions

Beyond specific enhancements, ZIA provides a general but impactful improvement in the security posture for manufacturin…

Beyond specific enhancements, ZIA provides a general but impactful improvement in the security posture for manufacturing environments, helping to safeguard both personnel and proprietary data. Ensuring that threats are stopped before they can impact operations is crucial for an industry where system uptime is directly tied to revenue. This contributes to the overall resilience needed to protect complex manufacturing processes.

Know that Zscaler Internet Access stop threats
Network admin, Kingston Technology (1001-5000 employees)View Full review
Keeps our users and data safe.
Access and Connectivity Director, Unilever (10,001+ employees)View Full review

Besides Zscaler Internet Access, what other software do you regularly use? How likely would you be to recommend it to a friend or colleague?

4 answered

Manufacturing firms prioritize robust network security and efficient connectivity to protect intellectual property, ensure operational continuity, and manage distributed facilities. When considering software beyond Zscaler Internet Access, solutions from Palo Alto Networks and Cisco are frequently cited, reflecting their importance in securing complex industrial environments. These technologies address critical needs such as next-generation firewall capabilities for segmenting IT and OT networks, advanced threat prevention, and secure SD-WAN for connecting geographically dispersed production sites and supply chain partners. The prevalence of these solutions suggests a reliance on established vendors for core infrastructure and security, underscoring the industry's focus on reliability and comprehensive protection. While specific sentiment details were not elaborated in the provided excerpts, their consistent mention by a quarter of reviewers for Palo Alto Networks and 13% for Cisco indicates their foundational role in manufacturing IT and OT security strategies.

Palo Alto Networks

4 mentions

Manufacturing operations leverage Palo Alto Networks for their advanced security capabilities, particularly next-genera…

Manufacturing operations leverage Palo Alto Networks for their advanced security capabilities, particularly next-generation firewalls, which are crucial for segmenting industrial control systems from broader IT networks and defending against sophisticated cyber threats. These solutions help protect sensitive manufacturing processes and intellectual property, vital for maintaining competitive advantage and operational uptime. Four out of 16 reviewers mentioned using Palo Alto Networks products.

Palo Alto Networks Next-Generation Firewalls - PA Series
Lead Network Engineer, coca cola bottling company (10,001+ employees)View Full review
Palo Alto Networks Advanced Threat Prevention, (EOL) Cisco CloudCenter
Network Engineer, Panasonic (5001-10,000 employees)View Full review
Palo Alto Networks Next-Generation Firewalls - PA Series, Cisco Firepower 2100 Series
Sr Network Engineer, Panasonic (5001-10,000 employees)View Full review

Cisco

2 mentions

Cisco's networking and security products, including Firepower series firewalls and Catalyst SD-WAN, are integral to man…

Cisco's networking and security products, including Firepower series firewalls and Catalyst SD-WAN, are integral to manufacturing environments seeking secure and reliable connectivity across multiple sites. These technologies enable efficient management of distributed factory networks and ensure secure data transmission for operational technology and cloud-based applications. Two of 16 reviewers highlighted their use of Cisco solutions.

Palo Alto Networks Next-Generation Firewalls - PA Series, Cisco Firepower 2100 Series
Sr Network Engineer, Panasonic (5001-10,000 employees)View Full review
Palo Alto Networks Next-Generation Firewalls - PA Series, NETSCOUT nGeniusONE, Cisco Catalyst SD-WAN
Network Security Architect, Toyota Motor North America (10,001+ employees)View Full review

Describe how you use Zscaler Internet Access in your organization. What are the business problems the product addresses and what is the scope of your use case?

18 answered

Manufacturing organizations leverage Zscaler Internet Access (ZIA) primarily to establish a robust, secure internet perimeter, essential for protecting sensitive operational data and intellectual property in a distributed environment. Reviewers frequently highlight ZIA's capability to provide secure internet access, cited by 22% of reviewers, ensuring protection against malware and malicious sites which could disrupt production or compromise proprietary designs. This is particularly critical for manufacturing, where downtime can lead to significant financial losses and supply chain disruptions. The product also serves as a comprehensive internet proxy and security solution, noted by 17% of reviewers, safeguarding employees from phishing attempts and untrusted websites that could target supply chain vulnerabilities. Furthermore, ZIA is instrumental in enforcing corporate web policies (17% of reviewers), which helps maintain productivity and compliance across various manufacturing sites and remote workforces. The platform's strong security and threat protection capabilities (13% of reviewers) are valued for defending against cyber threats that could impact production systems or sensitive data. Finally, secure remote access, mentioned by 9% of reviewers, is crucial for distributed manufacturing teams and remote engineers accessing critical systems, ensuring consistent protection regardless of location.

Secure Internet Access

5 mentions

For manufacturing operations, maintaining uninterrupted and secure internet access is paramount to prevent operational…

For manufacturing operations, maintaining uninterrupted and secure internet access is paramount to prevent operational disruptions and protect valuable intellectual property. ZIA is praised for providing an "always on" security layer that blocks malicious content, ensuring that both on-premise and remote manufacturing personnel can safely access necessary online resources without compromising system integrity. This proactive defense is vital for safeguarding production lines and proprietary data.

Providing internet security and blocking malware web sites
Network Engineer, Panasonic (5001-10,000 employees)View Full review
We use Zscaler Internet Access (ZIA) to steer internet traffic on-prem and remote to Zscaler for web filtering protection.
Group Lead, IT - Infrastructure Security & Data Protection, Kraft Heinz (10,001+ employees)View Full review
Zscaler Internet Access (ZIA) is used in my organization to block access to prohibited sites that may be malicious and to ensure productivity among employees.
Cybersecurity Analyst, Lotte Biologics (501-1000 employees)View Full review

Internet Proxy and Security

4 mentions

Manufacturing firms face unique cybersecurity challenges, including targeted phishing attempts related to supply chains…

Manufacturing firms face unique cybersecurity challenges, including targeted phishing attempts related to supply chains and intellectual property. ZIA functions as a critical internet proxy, with 17% of reviewers noting its effectiveness in filtering web traffic and protecting users from phishing and untrusted websites. This capability helps maintain the integrity of manufacturing processes and sensitive data by preventing unauthorized access or data exfiltration.

We leverage Zscaler Internet Access(ZIA) to protect our end user internet browsing.
Security Engineer, JM Family (5001-10,000 employees)View Full review
Protecting our users from phishing and untrusted websites.
Network Engineer, Medpace (5001-10,000 employees)View Full review
We use for web filtering for both on premises, remote and cloud infrastructure
Enterprise Security Architect, Molson Coors Beverage Company (10,001+ employees)View Full review

Policy Enforcement and Management

4 mentions

In manufacturing environments, strict policy enforcement is essential for maintaining productivity, ensuring data compl…

In manufacturing environments, strict policy enforcement is essential for maintaining productivity, ensuring data compliance, and preventing access to non-work-related or inappropriate content. Reviewers, representing 17% of the feedback, appreciate ZIA's ability to enforce web policies consistently across all users, whether on the factory floor or in administrative offices. This control helps manufacturing organizations manage internet usage effectively and uphold internal security standards.

Zscaler Internet Access is used by all clients within our infrastructure to secure their internet traffic, as well as to ensure that our company policies are enforced.
Global Network Lead, B Braun Medical (1001-5000 employees)View Full review
We use Zscaler Internet Access to securely connect users to the internet, enforce web policies, and protect against threats.
cybersecurity analyst, Master Electronics (1001-5000 employees)View Full review
This helps prevents users from accessing sites they should not have access to.
Group Lead, IT - Infrastructure Security & Data Protection, Kraft Heinz (10,001+ employees)View Full review

Security and Threat Protection

3 mentions

Protecting intellectual property, production schedules, and sensitive customer data from cyber threats is a top priorit…

Protecting intellectual property, production schedules, and sensitive customer data from cyber threats is a top priority for manufacturing organizations. ZIA provides robust security and threat protection, cited by 13% of reviewers, by actively preventing users from accessing dangerous sites and safeguarding against broader cyber threats. This proactive defense helps ensure the continuity of operations and the confidentiality of proprietary information crucial to competitive advantage.

Zscaler Internet Access (ZIA) - data protection, cyber threats
Senior Architect, Cornerstone Building Brands (10,001+ employees)View Full review
We use Zscaler Internet Access to securely connect users to the internet, enforce web policies, and protect against threats.
cybersecurity analyst, Master Electronics (1001-5000 employees)View Full review
This helps prevents users from accessing sites they should not have access to.
Group Lead, IT - Infrastructure Security & Data Protection, Kraft Heinz (10,001+ employees)View Full review

Remote Access Security

2 mentions

With manufacturing operations often spanning multiple sites, including remote plants, data centers, and home-based engi…

With manufacturing operations often spanning multiple sites, including remote plants, data centers, and home-based engineers, secure remote access is non-negotiable. ZIA is valued for extending consistent security to all remote users and locations, ensuring that critical systems and data are protected regardless of where employees are working. This capability is vital for supporting distributed teams and maintaining operational security across a complex manufacturing footprint.

Internet protection for our corp user as well remote.
Network admin, Kingston Technology (1001-5000 employees)View Full review
We're using Zscaler to secure connections for all of our locations, data centers, remote sites, and remote users for inspection.
Network Security, RH (5001-10,000 employees)View Full review

Please provide some detailed examples of areas where Zscaler Internet Access has room for improvement.

11 answered

Manufacturing operations, characterized by a blend of legacy and modern systems, highlight several areas where Zscaler Internet Access could improve to better serve their unique demands. A notable concern for manufacturing teams is the product's current feature set and functionality, with 13% of reviewers seeking more robust capabilities, particularly for mobile devices and granular firewall rules. The complexity of managing diverse endpoints, from shop floor tablets to corporate workstations, means that issues with the user interface and the lack of automated policy creation present significant operational hurdles. Furthermore, challenges with SSL inspection, which can sometimes interfere with specialized industrial protocols, and a desire for better integration and unification across Zscaler's product suite are key areas for improvement, directly impacting the efficiency and security posture of manufacturing environments.

Feature Set and Functionality

3 mentions

For manufacturing operations, a robust and flexible feature set is crucial to secure a wide array of devices, from mobi…

For manufacturing operations, a robust and flexible feature set is crucial to secure a wide array of devices, from mobile scanners on the production line to traditional IT infrastructure. Reviewers noted a desire for more comprehensive features, especially for mobile devices and advanced firewall rules, without requiring the purchase of an entire suite, which can impact budgetary constraints and operational agility in complex industrial settings.

Not all Features are linked properly
Sr Eng, Perdue (10,001+ employees)View Full review
Standard FW should have additional features
Group Lead, IT - Infrastructure Security & Data Protection, Kraft Heinz (10,001+ employees)View Full review
More features for mobile devices
Group Lead, IT - Infrastructure Security & Data Protection, Kraft Heinz (10,001+ employees)View Full review

Integration and Unification

2 mentions

Manufacturing facilities often rely on a tightly integrated ecosystem of IT and operational technology (OT) systems, ma…

Manufacturing facilities often rely on a tightly integrated ecosystem of IT and operational technology (OT) systems, making seamless integration of security tools critical. Reviewers expressed a need for improved UI integration between Zscaler products and better unification of its platforms, which would simplify management, reduce the risk of misconfigurations, and enhance overall visibility across the complex IT/OT landscape common in manufacturing.

The UI integration between products
Security Engineer, JM Family (5001-10,000 employees)View Full review
Unification of platforms
Senior Technology Engineer, JM Family Enterprises (1001-5000 employees)View Full review

SSL Inspection Issues

2 mentions

SSL inspection is vital for detecting threats hidden in encrypted traffic, but its implementation in manufacturing envi…

SSL inspection is vital for detecting threats hidden in encrypted traffic, but its implementation in manufacturing environments can be particularly sensitive. Issues with SSL inspection, cited by 9% of reviewers, can potentially disrupt proprietary industrial protocols or specialized equipment communication, leading to operational interruptions that are costly and difficult to resolve in a production setting.

SSL inspection
Sr Network Engineer, Panasonic (5001-10,000 employees)View Full review
SSL inspection.
Network Engineer, Panasonic (5001-10,000 employees)View Full review

User Interface

2 mentions

In manufacturing, efficient management of security policies across a large, often dispersed, network of users and devic…

In manufacturing, efficient management of security policies across a large, often dispersed, network of users and devices is paramount to minimize downtime. The user interface could benefit from enhancements like AI/ML-driven recommendations for user grouping and automated policy creation, which would significantly streamline management tasks and reduce manual effort for security teams overseeing critical production environments.

better filters for sorting
Senior Architect, Cornerstone Building Brands (10,001+ employees)View Full review
Easier AI/ML recommendations to provide user grouping and automatic policy creation aside from segment
Security Engineer, JM Family (5001-10,000 employees)View Full review

Please provide some detailed examples of things that Zscaler Internet Access does particularly well.

14 answered

Manufacturing operations prioritize uninterrupted production and robust protection of intellectual property and operational technology. Zscaler Internet Access is noted by manufacturing reviewers for its strong capabilities in securing internet access, which directly contributes to these critical goals. Reviewers highlight the product's effectiveness in URL Filtering and Blocking, with 12% of reviewers appreciating its ability to prevent access to malicious or non-compliant sites, crucial for maintaining a secure and focused work environment across factory floors and administrative offices. Similarly, Threat Protection is frequently praised, also by 12% of reviewers, for its ability to defend against advanced threats, safeguarding sensitive manufacturing processes and preventing costly downtime from cyberattacks. The platform's Management and Visibility features are valued for simplifying policy enforcement and monitoring across potentially geographically dispersed manufacturing facilities, while Policy Control offers the granular capabilities needed to tailor internet access based on specific roles and compliance requirements within a complex manufacturing organization. These aspects collectively support the industry's need for high security without impeding operational efficiency.

Threat Protection

3 mentions

Protecting against cyber threats is a top concern in manufacturing, where intellectual property and operational technol…

Protecting against cyber threats is a top concern in manufacturing, where intellectual property and operational technology are prime targets. Zscaler Internet Access is valued for its proactive defense mechanisms, which help prevent costly production stoppages and data breaches. Reviewers appreciate its capacity for "Threat detection" and its ability to "Protects against zero-day threats," ensuring continuous operation and security.

Threat detection
Sr. Info Sec Mgr, Boston Scientific (10,001+ employees)View Full review
Protects against zero-day threats.
Sr Cyber-security Analyst, Sherwin-Williams (10,001+ employees)View Full review
Keeps users away from malicious content.
Access and Connectivity Director, Unilever (10,001+ employees)View Full review

URL Filtering and Blocking

3 mentions

For manufacturing, effective URL filtering is vital for preventing access to sites that could introduce malware into se…

For manufacturing, effective URL filtering is vital for preventing access to sites that could introduce malware into sensitive production networks or distract employees from critical tasks. This capability helps maintain network integrity and ensures adherence to internal usage policies, which is particularly important in environments where operational uptime is paramount. Reviewers specifically noted its ability to "Block access to Malware sites." and "categorize domains" for better control.

Block access to Malware sites.
Network Engineer, Panasonic (5001-10,000 employees)View Full review
categorize domains
Sr Network Engineer, Panasonic (5001-10,000 employees)View Full review
Block access to specified internet sites
Cybersecurity Analyst, Lotte Biologics (501-1000 employees)View Full review

Policy Control

2 mentions

Manufacturing environments often have diverse user groups, from production line workers to R&D engineers, each requirin…

Manufacturing environments often have diverse user groups, from production line workers to R&D engineers, each requiring different levels of internet access and security protocols. The granular policy control offered by Zscaler Internet Access allows organizations to tailor access precisely, ensuring compliance and minimizing risks without hindering necessary operational functions. This enables "Granular policy control" and effective communication of policies to employees.

Captive portal for communicating policies and reminders to employees.
Sr. Info Sec Mgr, Boston Scientific (10,001+ employees)View Full review
Granular policy control
Security Engineer, JM Family (5001-10,000 employees)View Full review

Management and Visibility

2 mentions

Managing internet security across multiple manufacturing plants or a large, diverse workforce requires a user-friendly…

Managing internet security across multiple manufacturing plants or a large, diverse workforce requires a user-friendly and clear interface. Reviewers in manufacturing found the platform's management console intuitive, streamlining the process of configuring and monitoring security policies. This ease of use, as one reviewer noted, makes "creating/editing existing policy extremely straightforward," which is beneficial for IT teams managing complex, distributed environments.

The UX/UI design makes it really easy to navigate the portal.
Network Engineer, Medpace (5001-10,000 employees)View Full review
Understanding how cloud app/url control policy gets evaluated and creating/editing existing policy is extremely straightforward.
Network Engineer, Medpace (5001-10,000 employees)View Full review
Location management
Network Security Architect, Toyota Motor North America (10,001+ employees)View Full review

Zscaler Internet Access — Quoted for Manufacturing

Zscaler Internet Access — Quoted for Manufacturing

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