#1 most frequent
United States of America
80.0%4 installations of 5
What is ZoomInfo Chat?
ZoomInfo Chat is a solution based on the former Insent.ai, an AI-driven chatbot acquired by ZoomInfo in June 2021 to enable sales and marketing teams to engage and convert more website visitors.
Categories & Use Cases
Top Performing Features
Chat reporting
Standard or customizable reports with user engagement metrics.
Category average: 8.3
Chat history and transcripts
Enables users to visualize past conversations and notes.
Category average: 8.8
Chat and web analytics
Analytics that enable the tracking of user website visits and chat box interactions.
Category average: 8.4
Areas for Improvement
Who Buys & Uses ZoomInfo Chat
#2 most frequent
Israel
20.0%1 installation of 5
ZoomInfo Chat - Talk about your leads!
Use Cases and Deployment Scope
ZoomInfo Chat helps us get leads, especially the good qualified ones down from upper brass and marketing and our GMs to our sales team, and sometimes even to our operations team for onboarding procedures for new customers. The scope is national, every single office benefits from using this, and it cuts down on a lot of high volume fluff emails.
Pros
- Instant transfer of leads to sales team
- Accelerates the entire sales cycle, without extra effort
- More accurate leads, with better starting information
Cons
- It could improve on total data provided when a lead is sent
- Integrate intro messages, or give a confidence index on how often the lead is replying. They have this feature in other zoom products
- Allow visitors to directly contact sales team or marketing.
Return on Investment
- increased the amount of new leads contacted by over 20%
- Increased conversion rate to customer of new leads by 10%
- Reduced the amount of time taken to share leads by 50%
Usability
Alternatives Considered
ZoomInfo Sales
Other Software Used
ZoomInfo Sales, Google Chat, Slack
ZoomInfo Chat - The new way of sales prospecting made easy
Use Cases and Deployment Scope
We use ZoomInfo Chat has a collaboration tool for determining sales prospects. It provides a lot of great information from all angles. It provides information and titles of folks work in the organization, provides information on what type of hardware and software they currently utilize, etc. It also shows what particular interest of what they are looking at, for example, if they have looked at Cisco, frequency and when they last reviewed information on Cisco. A great tool.
Pros
- Sales prospecting
- Shows the exact type of Hardware and Software utilized in their environment.
- Provides contact information including titles.
Cons
- Chat function isn't bad, alerting seems spaced from a time standpoint
Most Important Features
- Capture and schedule meetings
- Alerting that there may be a potential interest in your products
- Ease of use.
- Graphics are good.
Return on Investment
- No negative impacts at all, good tool to use
- Ease of use
- Quick awareness of a potential new customer
Alternatives Considered
LinkedIn Sales Navigator
Other Software Used
LinkedIn Sales Navigator, ZoomInfo
Use zoominfo chat and never let website visitors bounce off your website without interacting
Use Cases and Deployment Scope
This tool is more than just a chatbot. Personalizing messages based on customer journey and being able to integrate all the communication into CRM were some of the most effective features that it offers. It helped the sales team to find B2B clients, in other words, warm or even hot leads.
Pros
- Integration with Salesforce
- Integration with Slack
- Personalized messaging
Cons
- It works well for personalized messages but I wish it had a big library of message templates to choose from
- The user experience is a bit difficult to understand in the first glance
Most Important Features
- Integration with CRM
- Notifies when the hot lead is on the website
- Personalized chat
Return on Investment
- More number of warm leads
- Better conversion rate from the website traffic
- This tool along with some tools that let you know the company name the traffic is coming from is no less than a heaven for marketers
Alternatives Considered
ChatBot
Other Software Used
ChatBot, AliveChat, AWS Chatbot
Boost your website chat with the perfect tool
Use Cases and Deployment Scope
For the last 1 year, we have been using Zoominfo which will help us a lot with additional chat features. It is very easy to use and developed to accelerate the sales pipeline. This feature gives us a boost to improve overall communication and collaboration with website visitors and customers. Also, helps us to schedule meetings and calendar management.
Pros
- Real-Time Meeting Scheduler.
- Ultrafast Chatbot.
- Live Chat feature.
Cons
- Attachments things.
- Profile management.
- Didn't received Alert via mail.
Most Important Features
- Powerful Live Chat feature.
- Meeting scheduler.
- Quick and fast communication.
- Affordable.
Return on Investment
- Improve collaboration with end user.
- Improve ROI.
- Easy to setup that will save time.
Alternatives Considered
Facebook Live
The best way to communicate
Use Cases and Deployment Scope
ZoomInfo Chat is the official platform to talk to clients since the pandemic started. It has been really helpful for us since Zoom provides a bunch of tools where we can create a normal call or a seminar or even break out into different rooms in order to work in other things while we are in the call
Pros
- Meetings with clients
- Webinars
- Conference
Cons
- Quality audio
- Better recordings
- Increase the variety of calls
Most Important Features
- Backgrounds
- Webinars
- Break rooms
Return on Investment
- Negotiations with clients
- Improve sales experience
- Great features to communicate our product
Alternatives Considered
Salesforce CMS, Groove and SAP Access Control
Other Software Used
Salesforce CMS, Groove, Guru
