ZoomInfo Chat Information Reviews & Insights

Score7.6 out of 10

49 Reviews and Ratings

Community insights

TrustRadius Insights for ZoomInfo Chat are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Seamless Integration Capabilities: Users have appreciated the seamless integration of the real-time meeting scheduler with popular tools like Outlook, Slack, Salesforce, and HubSpot. They mentioned that this integration has made managing meetings and targeting high-priority accounts more effective and efficient.

Ease of Setup and Implementation: Customers found the setup and implementation process surprisingly easy and smooth, contrary to their initial expectations. Many users were pleased with how quickly and smoothly the tool integrated with their existing systems, saving them time and effort during onboarding.

Effective Customer Support: Positive feedback was received regarding the customer support team, with users mentioning great experiences whenever they reached out for assistance or guidance. The prompt and helpful responses from the support team have greatly enhanced user satisfaction levels.

ZoomInfo Chat Reviews

6 Reviews

InformationComputer Software5Internet1

Excellent Product.

Rating: 10 out of 10

Incentivized

March 21, 2022

Use Cases and Deployment Scope

ZoomInfo Chat helps go-to-market teams improve full-funnel conversions, shorten the sales cycles, and build a low-effort, human-first buying experience. ZoomInfo Chat resolves visitors on your website and delivers a 360-degree view into a prospect with information like visitor information, company firmographic data, engagement history, and corporate news, all backed by best-in-class data. By integrating with your CRM, the platform notifies the account owners/sales reps when there are high-value accounts on your website and arms them with account history. Further, ZoomInfo Chat integrates with Slack and MS teams bringing the entire platform into your collaboration tool so that reps can maximize the speed with which they close deals. With the ability to create hyper-customized bot flows, ZoomInfo Chat offers a highly scalable engine to ensure.

Pros

ZoomInfo Chat helps you resolve website visitors and gives you a 360-degree view of a prospect, including visitor information, company firmographic data, engagement history, and corporate news.

Cons

This wouldn't be as effective if the company didn't use its website to generate leads. If you weren't driving site traffic, it wouldn't be as valuable because there wouldn't be enough volume to make it worthwhile.

Likelihood to Recommend

ZoomInfo Chat is a conversational marketing solution that outperforms prior chatbot generations. It's not only straightforward to set up and use, but it also integrates chat into your whole business procedures to increase lead scoring and conversion.

Verified User

Employee in Marketing (Internet company, 51-200 employees)

Vetted Review

1 year of experience

You can’t survive in sales without zoom info

Rating: 10 out of 10

Incentivized

March 16, 2022

Use Cases and Deployment Scope

I used zoominfo when I was in Sales at the company. I’d use it everyday to import prospects I found on LinkedIn to salesforce. It gave me prospects phone numbers and emails and was more accurate than most of the tools that I’ve used in the past. I would highly recommend this if your in sales.

Pros

Finds prospect info
Is accurate
Easy to use
Don’t need much training on

Cons

Glitches and bugs
Needs more company data

Likelihood to Recommend

Zoom info chat is well-suited if you are working in sales and need to prospect and find prospects information quick and easy and import them to salesforce or two which ever CRM you are using. Isn’t as useful if you are working in something else like customer success. I found that I still use it every once in a while now that I am in customer service but I definitely don’t use it as much as I did when I was in sales.

Verified User

Account Manager in Customer Service (Computer Software company, 51-200 employees)

Vetted Review

1 year of experience

Improve your sales funnel. Fast!

Rating: 10 out of 10

Incentivized

March 15, 2022

Use Cases and Deployment Scope

We have tried a few different chat options previously but Zoominfo chat is what we settled on. It was really simple to set up and integrated well with other tools (like Slack and Hubspot) that we use alongside it. I think this is a fantastic tool to have if you want to work on your Account-based Marketing strategy. We have identified prospects with it (which converted) that we would not have been able to otherwise. We use it to build up targeted chats based on properties we identified earlier and we route conversations to our Business Development team when we feel that it is maturing enough to pursue the lead. Overall it has been a fantastic addition to our sales funnel.

Pros

It is really great at integrations. We were able to plug in Slack without breaking a sweat. And it works really well with our other tools as well.
Implementation and setup was very easy and smooth. I actually anticipated it to be a lot bumpier but I was surprised at how quickly and smoothly it went.
They have a great support team too. Anytime we have gotten in touch with them, we have had a great experience.

Cons

Getting it to work on my mobile phone was a pain point. I just gave up after a while.
More integrations would be nice. Don't get me wrong, what it does, it does well. But the integration options are still limited.

Likelihood to Recommend

If you are looking for a chat tool to significantly improve your sales funnel, then you really should at the very least give Zoominfo Chat a look. It has solid automation options and works great with other sales tools. However, based on your team size and your product market, the pricing might not work for everyone. Aside from that, I would absolutely recommend checking it out.

Verified User

Manager in Marketing (Computer Software company, 51-200 employees)

Vetted Review

1 year of experience

ZoomInfo, best data collection service I've used so far!

Rating: 8 out of 10

Incentivized

March 15, 2022

Use Cases and Deployment Scope

Zoominfo is used to find contacts and company news within a niche department dealing with large budgetary decisions. It is extremely helpful in finding accurate data for our company salesforce database. Past software that we have used does not get the job done like ZoomInfo. The integrations are very easy to navigate through salesforce.

Pros

accurate data
role and company hierarchy
software integrations

Cons

slow program, could be faster
a little clunky looking
not 100% accurate data

Likelihood to Recommend

It is well suited for companies that require integrations with other software. If you are trying to collect mostly accurate data for email and phone numbers, this software will work very well for your system. It is pretty pricey but it will give you access to a plethora of good information.

Kevin Toscano

Senior Sales Development Representative in Sales at Zapproved (Computer Software, 201-500 employees)

Vetted Review

1 year of experience

View profile

Look no further for a chatbot

Rating: 10 out of 10

Incentivized

March 12, 2021

Use Cases and Deployment Scope

We use Insent on our website and our marketing and sales teams primarily work with it. We use it to route inbound leads of site visitors to get more prospects converted to sales. Previously, we didn't have a way to answer questions of visitors and had a significant amount of people come to the site and leave without engaging.

Pros

Huspot, Slack and SFDC integrations
Onboarding! They are a dream to get everything setup. I barely had to do anything.
UX is wonderful!
Customer service is top-notch and proactive.
Cuts down on unqualified leads getting to my sales team.

Cons

Text integration for high value leads.

Likelihood to Recommend

It's well suited for any website looking to engage with traffic without forcing a form to fill. In 2021, if you don't have an instant way to engage with people on your site, you're leaving money on the table. This wouldn't work as well for a company that didn't use its website for lead generation. It wouldn't be as much value if you weren't driving site traffic as there wouldn't be enough volume to make it worth it.

Verified User

Vice-President in Marketing (Computer Software company, 11-50 employees)

Vetted Review

1 year of experience

No-brainer for engaging leads better

Rating: 10 out of 10

Incentivized

March 30, 2020

Use Cases and Deployment Scope

Using Insent has been a great experience, and it has helped improve our top of funnel strategy. We are able to qualify our inbound leads and then pass them on to our sales team.

Pros

Great customer success
Slack integration
Helpful domain knowledge

Cons

Limitations on integrations w other products in our stack

Likelihood to Recommend

Insent is well suited for engaging with leads more effectively and incorporating more efficiency and touches in a marketing tech stack.

James Wu

CEO & Cofounder in Marketing at AdaptiLab (Computer Software, 11-50 employees)

Vetted Review

1 year of experience

View profile

Loading Reviews List....