Zoom Virtual Agent

Zoom Virtual Agent is an intelligent conversational AI and chatbot solution that uses natural language processing and machine learning to understand and resolve issues for customers. Zoom Virtual Agent works around the clock on multiple support channels to deliver fast, personalized customer experiences, reduce call volumes and handle times for human agents.

Zoom Virtual Agent uses proprietary AI and machine learning technology to interpret what customers or employees are asking, even if they use everyday language. With this extra level of intelligence, the virtual agent requires less maintenance and can have a lower total cost of ownership (TCO) than traditional, “rules-based” chatbots.

Zoom Virtual Agent integrates with various CRM, chat, and contact center platforms. As part of Zoom Contact Center, the video-optimized CCaaS platform helps businesses deliver prompt, accurate, and personalized customer experiences.