Reliable meeting and phone solution
Use Cases and Deployment Scope
Zoom Workplace is used for individual team members who are expected to place and receive calls on behalf of the company. It resolves the need for physical phones for in office use and for users who opt to add the Zoom Workplace app on their phone they are able to place and receive calls without exposing personal numbers.
Pros
- Ease of number assignment
- User and license management
- Large meetings
Cons
- Creating Unattended Call Queues can be complicated
- Auto Attendant answering options lead to segmentation of message at various steps
- Being able to assign numbers and phone licenses prior to user activation would better streamline provisioning during onboarding of new employees
Likelihood to Recommend
In general adding users and licenses is a streamlined process even including Zoom Workplace Phone Basic. Phone management when needed is also easy to set up after a user has activated their account. The sticking point can be pre-provisioning for new employees. If it were possible to assign phone numbers prior to activation and onboarding it would save time during the onboarding process make the service easier to recommend.
