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Zoho Cliq

Score9.3 out of 10

76 Reviews and Ratings

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What is Zoho Cliq?

Zoho Chat is a live chat tool, from Zoho Corporation.

Categories & Use Cases

Media

Screenshot of Zoho Cliq UI
Screenshot of Remote Work
Screenshot of Video Calls
Screenshot of Integrations in Zoho Cliq
Screenshot of Zoho Cliq view across devices

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Screenshot of Zoho Cliq UI

Key Features

Learn about the best (and worst!) features Zoho Cliq has to offer, as determined by TrustRadius' reviewers.
Based on 76 ratings of Zoho Cliq's features
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Top Performing Features

  • Task Management

    This includes the ability to plan, track, collaborate and report on tasks.

    Category average: 7.5

  • Mobile Access

    Mobile access is the ability to access the software from a smartphone or tablet.

    Category average: 8.2

  • Chat

    Instant messaging tool allows users to communicate with select other users in real-time threads.

    Category average: 8.7

Areas for Improvement

  • Audio files

    Supports audio file types, such as .mp3, .mp4, and .wav

    Category average: 7.8

  • Surveys

    Users can create and participate in surveys to get input from other collaborators.

    Category average: 7.4

  • Internal knowledgebase

    Users can author or access “How-to” help and reference tips about internal processes.

    Category average: 7.4

Reviews

What users are saying about Zoho Cliq.
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The user-friendly team communication software

Incentivized
Ganesh SubramanianView profile
Director Operations at Edifice Technologies (11-50 employees employees)

Use Cases and Deployment Scope

Zoho Cliq is the backbone of our internal communication system. We use Zoho Cliq extensively to connect with team members working on various projects. We also have inter-departmental teams to facilitate on-going projects. As required we invite external vendors, experts and even freelancers to get additional inputs/ clarifications on specific issues that need to be resolved Besides this company-wide announcements, celebrations, greetings are made through Zoho Cliq channels. In fact, internal emails are negligible as all communications are done through the messaging channel only.

Pros

  • Task creation and reminders
  • Calendar appointments
  • Audio, video conferencing - both external and internal
  • Tracking project/ task progress
  • Meeting notes preparation (with addons)
  • Whiteboards for meetings

Cons

  • Inclusion of better project tracking tools - Gantt charts etc.,
  • Better classification & storage for files, attachments & documents etc.,
  • Better remote meeting features. At present it is riding on features offered by Zoho meetings, Showtime etc.,
  • Better user friendly and attractive interface.
  • Better library of emojis & GIFS

Return on Investment

  • Zoho Cliq has facilitated quick & instant communications
  • Better coordination among team members.
  • Better control over the project managed.
  • Eliminated multiple subscriptions to remote work platforms, scheduling software, task management software as everything is integrated in Zoho Cliq.
  • It works particularly with Zoho CRM with seamless integration

Usability

Alternatives Considered

Slack, Todoist and Microsoft Teams

Other Software Used

Notion, ClickUp, TickTick, Evernote, ScreenRec

Best tool for an organization

Incentivized
Abdul Rahuman
Cloud engineer in Engineering at BrainCert (11-50 employees employees)

Use Cases and Deployment Scope

In our organization, we are using Zoho Cliq, and it plays a major role in/check-out, internal chatting, stand-up calls, etc. A best companion ever.

Pros

  • check in/check out
  • internal chatting with audio/video call
  • webinars
  • file sharing

Cons

  • can be combined all the Zoho software like Zoho Payroll and Zoho People in one place so we can use all the things in one place
  • currently Zoho were implementing many features but it would be better if they improve the UI/UX
  • it looks formal, so it can be make as creative

Return on Investment

  • worth buying this tool
  • each and every feature of Zoho Cliq is excellent
  • however, they could implement more features

Usability

Alternatives Considered

AGrow and Microsoft Teams

Other Software Used

DeployHub, Upbase, Logz.io

Great Internal communication tool

Incentivized
Verified User
Team Lead in Engineering (11-50 employees employees)

Use Cases and Deployment Scope

We used to communicate between the teams
Group calling is on the go
Editing the images while sending is a good one
Shows message read and delivery time that will be helpful if my colleague is available or not

Pros

  • Internal secure communication
  • Transfering Larger files
  • Video and audio calls
  • sharing scripts like js code, python is easy

Cons

  • Zoho people notifications can be added in Cliq like birthday reminders, leave trackers
  • Cliq PC app is bit heavy, can be light weighted

Return on Investment

  • Zoho packages includes all in tools
  • Reduced multiple vendors to have different application

Usability

Alternatives Considered

Skype (discontinued)

Other Software Used

Microsoft Teams, Upbase, ChatGPT

Zoho Cliq Review

Incentivized
Verified User
Employee in Marketing (11-50 employees employees)

Use Cases and Deployment Scope

our organization to improve communication among team members. It helps us quickly share messages, updates, and files, making collaboration easier.it solves are reducing email clutter, speeding up information sharing, and enabling instant messaging for quick questions or clarifications. It includes team chats, project discussions, and quick meetings. It keeps everyone connected and helps us work more efficiently.

Pros

  • instant messaging so team members can quickly talk to each other
  • creating different channels for specific teams or projects, which keeps conversations organized
  • notifications that alert you about important messages, helping you stay updated

Cons

  • Sometimes, the search function is slow or not very accurate. It would also be helpful to have more ways to customize notifications so we can choose what really matters
  • the app could do better with video calls or meetings directly in the chat
  • some users find it difficult to set up integrations with other tools, and making this easier would be a big help

Return on Investment

  • our business save time and improve communication. We noticed a 20% faster response time to customer issues because team members can communicate instantly.
  • reduced our internal email clutter, saving about 10 hours a week for staff who used to spend time sorting through emails.

Usability

Other Software Used

Upbase, Zoho People, Trackabi

It's Slack for people who like to save money and don't need to show off.

Marc FishmanView profile
Director of Sales & Marketing in Marketing at Call Center Sales Pro (51-200 employees employees)

Use Cases and Deployment Scope

We use Zoho Cliq for ALL our inter-office communication. Because so much of our workforce is remote (myself included), we rely heavily on 1:1 as well as group chats to stay organized, assign quick tasks, and share pertinent information about callers, customers in the pipeline, marketing initiatives, as well as operational concerns. Beyond the basics, we also utilize some more 'advanced' features of the platform. We utilize external channels to allow our clients to directly. I personally use the audio and screen share calls as well when I've no time to write a full brief to someone. Versus needing to set up a zoom call, it makes quick communication easy. I also utilize Zoho Cliq for automated notifications throughout the day. This includes notifying sales team associates when new leads arrive, as well as notifying me personally of ops concerns — like when sales are closing, or accounts under 90 days are canceled. This allows us to be nimble; responding to emerging news as it happens. In an industry where speed-to-lead is how you live and die? A platform like Cliq is imperative to our success.

Pros

  • External channels allow in-office staff a private channel to directly relay messages to customers.
  • Automated notifications through Zoho CRM can be easily triggered.
  • Audio/screen share components offer zoom-quality calling without extraneous setups.

Cons

  • Pinned messages take up a lot of real estate.
  • The contact lists once pinned stay locked in order. Being able to create dividers would assist greatly in organizing my contacts into departments.
  • The panes added in as you chat should be allowed to minimize and reorganize.

Most Important Features

  • External channels that allow for customers to interface with our teams in private chats.
  • 1:1 chats that allow for audio/screen sharing to take conversations "offline."
  • Integrations with CRM to create automations to enhance productivity.

Return on Investment

  • It's allowed my sales team to "speed to lead". Allowing us to connect to leads seconds after they hit our CRM.
  • Because the platform comes inside the "One" platform, the ROI is amazingly high, because having to add this level of chat ON TOP of another platform would be costly.
  • It allows us to create custom team chats. Makes it so easy to relay account information quickly. No water coolers required.

Alternatives Considered

Slack and Discord

Other Software Used

Zoho CRM Plus, Zoho Analytics (formerly Zoho Reports), Adobe InDesign

Usability

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