Zoho Cliq Reviews & Insights

We used to communicate between the teams
Group calling is on the go
Editing the images while sending is a good one
Shows message read and delivery time that will be helpful if my colleague is available or not

This app is really useful for internal chats , team calls and individual calls
Screensharing helps to troubleshoot with other teams
Recent updates like whiteboard, Taz that really helpful for our daily needed
We can also make notes in taz, inbuilt chatbot that helps to set reminder, automation

our organization to improve communication among team members. It helps us quickly share messages, updates, and files, making collaboration easier.it solves are reducing email clutter, speeding up information sharing, and enabling instant messaging for quick questions or clarifications. It includes team chats, project discussions, and quick meetings. It keeps everyone connected and helps us work more efficiently.

when your team needs to have quick, casual conversations or share updates throughout the day. It’s great for keeping everyone connected and staying on the same page. You can easily create different channels for different projects or teams making communication organized and fast.

In our organization, we are using Zoho Cliq, and it plays a major role in/check-out, internal chatting, stand-up calls, etc. A best companion ever.

Zoho Cliq plays an essential role in internal communication. There is no disadvantage to this; it's an amazing tool to use.

Regarding the Cliq mobile application, I am facing some issues. Whenever I open Cliq on mobile, it runs on browsers, and once I restart, it starts working again.

Zoho Cliq is the backbone of our internal communication system. We use Zoho Cliq extensively to connect with team members working on various projects. We also have inter-departmental teams to facilitate on-going projects. As required we invite external vendors, experts and even freelancers to get additional inputs/ clarifications on specific issues that need to be resolved Besides this company-wide announcements, celebrations, greetings are made through Zoho Cliq channels. In fact, internal emails are negligible as all communications are done through the messaging channel only.

It is very well suited as a messaging tool, where one needs to communicate quickly to a colleague the status of a particular task or an update to the work. This is especially useful for field work where the field team can report the work done and any additional resources required. We have faced issues when virtual meetings are held for a team of 10+ members with a lot of drop-offs and poor quality of reception (audio & video). While some may be attributed to poor internet connection, we do not face the same issue when using Zoom meetings. This area requires strengthening.

We use Zoho Cliq for ALL our inter-office communication. Because so much of our workforce is remote (myself included), we rely heavily on 1:1 as well as group chats to stay organized, assign quick tasks, and share pertinent information about callers, customers in the pipeline, marketing initiatives, as well as operational concerns. Beyond the basics, we also utilize some more 'advanced' features of the platform. We utilize external channels to allow our clients to directly. I personally use the audio and screen share calls as well when I've no time to write a full brief to someone. Versus needing to set up a zoom call, it makes quick communication easy. I also utilize Zoho Cliq for automated notifications throughout the day. This includes notifying sales team associates when new leads arrive, as well as notifying me personally of ops concerns — like when sales are closing, or accounts under 90 days are canceled. This allows us to be nimble; responding to emerging news as it happens. In an industry where speed-to-lead is how you live and die? A platform like Cliq is imperative to our success.

Zoho Cliq has allowed our office to be remote-worker friendly since onboarding. Teams are able to meet throughout the day with ease. Completing "@" messages allow for inter-office communication in a semi-public space (i.e. on our #Sales channel, a sales team member can "@" me to ask a question, and if I don't answer, a teammate can reply first). And having the audio/screen share capability allows "parking lot" conversations to not derail the chat. The only caveat really is your available screen real estate to manage multiple conversations at once. Honestly, as a product, it feels as potent as Slack or Discord (minus silly bots). I don't have a single complaint about the platform.

In my business, Zoho Cliq is used by the entire company. We have employees who are located in a central office and also employees based remotely and Cliq allows us to have immediate communication with one another regardless of geographical limitations. Cliq allows the opportunity to build relationships, share ideas and files, and have what feels like face-to-face interaction without having to give out personal cell phone numbers.

Cliq is a fantastic tool for anyone using the Zoho platform for other business needs. Our company uses many Zoho tools - CRM, Recruit, WorkDrive, Cliq, Mail, etc. so having all of these in the same suite is extremely valuable. It helps that in any of the Zoho apps, Zoho Recruit lives at the bottom of the screen so it's always available.

If I were not using the Zoho suite for other functionality, I would likely consider another option for a team chat.

Our customer service representatives use ZoHo Chat daily and are pleased with the convenience and ease of use.

We have an eCommerce business, and Zoho Chat is a lifesaver. Zoho Chats are automatically initiated and easy to identify users presence.

The chat tool started as an experimental add-on for our support and sales team. But over time it has proven to be a fantastic addition to our customer contact toolset. It keeps track of visitor logs which lets our sales team be more effective when they are having a conversation with a potential client. The fact that we can track where a live visitor has come from and the path they are taking through our website is also incredibly useful data for our client engagement team. We can see what pages our clients most engage with and where they are most likely to contact us or take actions. It is also really easy to use so it required very little training for our contact team to be able to handle chats from incoming users.

If you have a website through which your clients engage (either sales or support) your offerings, then you absolutely need a live chat tool. Having used Zoho for a while now, I can absolutely recommend it. If you have not used a chat tool before but you have an online store then you should definitely explore this option. They offer a free trial so you can test it to see what response you get but for sales related websites, this will pay for itself.

I use Zoho chat as part of the wider Zoho suite of products under the Zoho One banner, In particular, I use it within the Zoho CRM element to communicate with a number of Clients I have implemented Zoho with. I also use other Chat/Web Comms systems with clients such as Skype, Google Hangouts, Zoom. It's whatever suits the client but Zoho Chat is very useful to me as my own CRM is ZohoCRM so it is nice to have the integration.
I also use the Chat via my mobile using the Zoho Cliq app which is great as I'm not always at my desk so don't miss new messages from clients.

Zoho as a chat / comms tool is up there with the rest of the pack in terms of functionality & ease of use. It's lack of widespread adoption that holds it back. So definitely suited to businesses who already utilise other Zoho products. It is free to use anyway as part of the Cliq so there isn't really a big barrier to adoption. The only thing missing from the free versions are things like Secret Chats, Team & External Channels. Other than that it's pretty much unlimited