Twilio Zipwhip (discontinued)

I use Zipwhip when a member needs to book a class or cancel a class as well as a prospect who wants information about my company The Perfect Circle. I do not have to give out my cell number and this allows personal contact with the people and the flexibility to maneuver the class I am teaching with the next one coming up and any changes that need to be made.

• Now none due to what has transpired I do not use them

• I do not appreciate how they have treated me or the loyalty to them and above and beyond they have decided to extend their service another year while telling me since Jan I needed to find another company because they were shutting down

Zipwhip allows us to receive texts using our business number and helps us communicate with clients, employees, and others. Before Zipwhip, we had no way to text with people outside our law firm. It has been incredibly helpful over the last 4 years, but unfortunately, it will no longer offer services after this year.

• Texting
• Quick responses to people
• Low cost

• Pos - Allowed us to quickly contact people
• Neg - Not able to download all past texts

MyCase

MyCase, Evernote, Zapier

Zipwhip is used to track and communicate with leads.

• Ease of texting.
• Logging texts.

• Too soon to tell; have only been using it for about 6 months.

Salesforce CMS, QuickBooks Online

• We love the ability to integrate Zipwhip with our other software
• The texting platform streamlines processes with client communication
• Image/ Photo options are really great for documentation in the back office and sales

• Zipwhip is low cost to begin with, so that's a bonus for our small business
• It saves us employee time and money by automating quality control procedures
• We're able to save conversations which can later act as documentation for clients and employees

Google Drive, Zapier, Google Hangouts (Classic)

My team uses Zipwhip to communicate with employees that we onboard as a group. As my team onboards multiple employees at a time, we used to run into difficulties when we used singular phone lines for employee communications. We would have to constantly relay what the employee said to our team to keep everyone informed, which brought about a lot of duplicate work. Zipwhip allows us to use one number that the entire team can use and view all communications.

• Conversation view grouped by contact
• Mass text function
• Templates

• Less confusing worker experience for our customers
• Less back and forth communication
• Less need for documentation about things communicated over text

Dialpad Talk and 3CX

Qualtrics CoreXM, Bullhorn ATS & CRM, Zendesk Support Suite, Paylocity, Asana, Lattice, HubSpot Marketing Hub