TrustRadius: an HG Insights company

Twilio Zipwhip (discontinued)

Score8.1 out of 10

21 Reviews and Ratings

Get a Demo

What is Twilio Zipwhip (discontinued)?

Zipwhip, a texting-for-businesses application for two-way text between a company and its customers, was acquired by Twilio, and discontinued.

Categories & Use Cases

Reviews

What users are saying about Twilio Zipwhip (discontinued).
View all reviews

Did not think...

Bertha WainerView profile
President at The Perfect Circle Fitness Studio (1-10 employees employees)

Use Cases and Deployment Scope

I use Zipwhip when a member needs to book a class or cancel a class as well as a prospect who wants information about my company The Perfect Circle. I do not have to give out my cell number and this allows personal contact with the people and the flexibility to maneuver the class I am teaching with the next one coming up and any changes that need to be made.

Pros

  • Sends me notifications
  • Allows my landline to be used as a texting line
  • Makes it easy for me to do a variety of tasks

Cons

  • The policies that are a direct result of their doing

Most Important Features

  • Now none due to what has transpired I do not use them

Return on Investment

  • I do not appreciate how they have treated me or the loyalty to them and above and beyond they have decided to extend their service another year while telling me since Jan I needed to find another company because they were shutting down

Great texting product for a low price

Incentivized
Sara Kelley
Chief Innovation Officer in Legal at Sibus Law Group, APC (1-10 employees employees)

Use Cases and Deployment Scope

Zipwhip allows us to receive texts using our business number and helps us communicate with clients, employees, and others. Before Zipwhip, we had no way to text with people outside our law firm. It has been incredibly helpful over the last 4 years, but unfortunately, it will no longer offer services after this year.

Pros

  • Texting
  • Organizing
  • Communicating

Cons

  • Recognizing spam
  • Needs an app
  • Capturing past texts

Most Important Features

  • Texting
  • Quick responses to people
  • Low cost

Return on Investment

  • Pos - Allowed us to quickly contact people
  • Neg - Not able to download all past texts

Alternatives Considered

MyCase

Other Software Used

MyCase, Evernote, Zapier

Review of Zipwhip by Insurance professional.

Incentivized
Patricia HolmesView profile
Agency Owner, Patricia Holmes Agency in Corporate at Farmers Insurance (1-10 employees employees)

Use Cases and Deployment Scope

Zipwhip is used to track and communicate with leads.

Pros

  • Zipwhip is integrated with our CRM and all texts are logged in each customer record.
  • Texting is more successful than cold calling or emailing and Zipwhip makes it easy to do this.
  • Zipwhip has automation functionality which makes it easy to set up communication types.

Cons

  • I wish it had an attachment feature so we could send quotes without having to copy & paste them.

Most Important Features

  • Ease of texting.
  • Logging texts.

Return on Investment

  • Too soon to tell; have only been using it for about 6 months.

Other Software Used

Salesforce CMS, QuickBooks Online

Great text-to-landline software at an affordable price - So many applications for small business!

Incentivized
Hillary LouartiView profile
Corporate & Group Services Manager in Customer Service at Diamond transportation (11-50 employees employees)

Pros

  • Great customer service - you probably won't need it, but it's there if you do
  • Flexibility of the product - you can use Zipwhip to automate multiple processes in your business
  • Constant improvements of the Zipwhip platform by the developers - it gets better and better

Cons

  • Our team would love a function where Zipwhip recognized names associated with potential phone numbers automatically. Currently, contact information has to be manually entered.
  • We wish the app would refresh / load faster.
  • We would love it if Zipwhip would allow a star system to mark important message strands. This would help us organize our staff and clients.

Most Important Features

  • We love the ability to integrate Zipwhip with our other software
  • The texting platform streamlines processes with client communication
  • Image/ Photo options are really great for documentation in the back office and sales

Return on Investment

  • Zipwhip is low cost to begin with, so that's a bonus for our small business
  • It saves us employee time and money by automating quality control procedures
  • We're able to save conversations which can later act as documentation for clients and employees

Other Software Used

Google Drive, Zapier, Google Hangouts (Classic)

Love the visibility that Zipwhip offers

Incentivized
Mallory FullerView profile
Senior Associate, Worker Experience at Workrise (501-1000 employees employees)

Use Cases and Deployment Scope

My team uses Zipwhip to communicate with employees that we onboard as a group. As my team onboards multiple employees at a time, we used to run into difficulties when we used singular phone lines for employee communications. We would have to constantly relay what the employee said to our team to keep everyone informed, which brought about a lot of duplicate work. Zipwhip allows us to use one number that the entire team can use and view all communications.

Pros

  • Mass text option
  • Easy naming of contact numbers
  • One thread that multiple users can see

Cons

  • Would love to be able to make calls using Zipwhip
  • Other communications like missed/completed calls and voicemails could show up on contact thread
  • Occasional login issues

Most Important Features

  • Conversation view grouped by contact
  • Mass text function
  • Templates

Return on Investment

  • Less confusing worker experience for our customers
  • Less back and forth communication
  • Less need for documentation about things communicated over text

Alternatives Considered

Dialpad Talk and 3CX

Other Software Used

Qualtrics CoreXM, Bullhorn ATS & CRM, Zendesk Support Suite, Paylocity, Asana, Lattice, HubSpot Marketing Hub

Related Products

Products similar to Twilio Zipwhip (discontinued) that may also meet your needs.
All comparisons
TextUs
CompareLearn more
Heymarket
CompareLearn more