zenloop, defunct

zenloop is a CX Action Management platform for businesses that want to enhance customer retention and loyalty. They achieve this through their unique NPS feedback management system which offers high-response rates by providing optimized usability, individual integrations and convenient touchpoints along the customer journey. The software allows companies to collect omnichannel feedback in real-time and cluster insightful data to derive key drivers that identify both satisfied customers and churning detractors.

Moreover, zenloop applies intelligent action plans derived from collected data to retain satisfied customers by winning back churning customers, driving advocacy within networks of promoters and continuously triggering innovative changes based on customer-centric insights. The platform also features smart labels used to track churn drivers in customers' feedback which can be filtered amongst multiple clusters with thematic segmentation options available. Lastly, companies using zenloop can configure an alarm system that quickly forwards critical issues internally while also sending relevant email alerts directly to responsible employees - thus facilitating swift responses even amidst vast amounts of collected data.