Zendesk Sunshine

Sunshine is the foundation beneath Zendesk that can be used by customers to build their own customer engagement solutions. Sunshine can be configured to meet the user's business needs using its available apps, tools, and pre-built capabilities that fits the user's own systems. Sunshine uses open standards and common languages, so it’s easier to create a support platform from a modified Zendesk, that may better suit the organization's specific needs.

Sunshine users can adapt Zendesk capabilities to maximize agent productivity, customizing the agent workspace to keep a team organized, save time with no-code tools to automate processes, and create streamlined workflows for greater efficiency.