Role-based user permissions
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Cat avg: 8.2
Top Performing Features
API
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.
Cat avg: 8.2
Conversion tracking
Enables users to set up and customize conversion funnels to track site visitors' journeys and determine areas that see the most visitor drop-off.
Cat avg: 7.9
DXP Third-Party Integrations
API-enabled integrations with third-party software such as social media, CRM, CMS, web analytics, and eCommerce platforms.
Cat avg: 8.2
Worst Performing Features
SEO support
The CMS helps users create the right website infrastructure (pagination, page headers, titles, meta tags, url structure, etc.) to increase the site’s visibility in search engine results.
Cat avg: 7.3
Cloud enablement
The ability to create, deploy, and operate IT resources and infrastructure on the Cloud.
Cat avg: 8.5
Content classification
Groups content into logical clusters.
Cat avg: 8.2
Yext Features from Reviews
Security
This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.
10+22%
Role-based user permissions
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Category average: 8.2
Platform & Infrastructure
Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.
9.8+22%
API
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.
Category average: 8.2
Internationalization / multi-language
The software supports multiple languages, countries, currencies, etc.
Category average: 8.2
Web Content Creation
Features that support the creation of website content.
9+17%
Admin section
The admin page is easy to navigate and use.
Category average: 7.9
Web Content Management
Features for managing website content
8.0+6%
SEO support
The CMS helps users create the right website infrastructure (pagination, page headers, titles, meta tags, url structure, etc.) to increase the site’s visibility in search engine results.
Category average: 7.3
Bulk management
Users can change an attribute on a group of documents or sites all at once through features such as global search and replace, making bulk changes easier.
Category average: 7.3
Availability / breadth of extensions
There is a broad library of extensions, plug-ins, modules or add-ons that allow users to easily customize their websites without building custom code.
Category average: 7.8
Results and Analysis
Tools that allow users to evaluate the results of website optimization tests (e.g. A/B, A/B/n, multivariate, and split URL tests), or view visitor interaction with webpages and specific site elements.
10+28%
Conversion tracking
Enables users to set up and customize conversion funnels to track site visitors' journeys and determine areas that see the most visitor drop-off.
Category average: 7.9
Digital Experience Platform
DXPs are designed to provide personalized content and experiences for customers across multiple channels from one unified interface. This includes customer data collection and aggregation, campaign management, integrations with third-party platforms, and user segmentation at scale.
8.9+7%
Cloud enablement
The ability to create, deploy, and operate IT resources and infrastructure on the Cloud.
Category average: 8.5
Content aggregation
Collection and storage of content and apps from online sources.
Category average: 8.4
Content classification
Groups content into logical clusters.
Category average: 8.2
DXP Third-Party Integrations
API-enabled integrations with third-party software such as social media, CRM, CMS, web analytics, and eCommerce platforms.
Category average: 8.2
Multi-website management
Allows users to manage multiple websites for all of their brands from one place.
Category average: 9
Digital asset management
Provides organizations with the ability to create, access, and manage digital asset files from a single central platform.
Category average: 8.5
Yext Features from the Vendor
Digital Experience Platform
Vendor-contributedCloud enablement
The ability to create, deploy, and operate IT resources and infrastructure on the Cloud.
Content aggregation
Collection and storage of content and apps from online sources.
Content classification
Groups content into logical clusters.
Multi-channel content personalization
Tailoring web content to user preferences and behavior for a consistent experience across multiple touchpoints.
DXP Third-Party Integrations
API-enabled integrations with third-party software such as social media, CRM, CMS, web analytics, and eCommerce platforms.
Multi-website management
Allows users to manage multiple websites for all of their brands from one place.
Digital asset management
Provides organizations with the ability to create, access, and manage digital asset files from a single central platform.
Editorial workflows and task management
Allows users to track and manage tasks and team collaboration related to content editing and publishing.
Web Content Creation
Vendor-contributedWYSIWYG editor
What-You-See-Is-What-You-Get editing tool allows users to build pages without writing code.
Content versioning
The system tracks versions or has some sort of content archiving in place, so that users can go back to a previous version of the website if problems arise.
Admin section
The admin page is easy to navigate and use.
Page templates
The CMS has standard webpage templates or types of web pages (e.g. homepage, article page, interior page, blog page, etc.); users can also build custom templates.
Library of website themes
A library of website frameworks or themes is available as a starting point for building a website.
Mobile optimization / responsive design
The CMS helps users build webpages that work well on mobile devices – whether m-dot pages or responsively designed pages.
Publishing workflow
The software allows users to set up a custom workflow for updating the website, including approval processes.
Content scheduling
Users can schedule content to publish at a certain date and time.
Web Content Management
Vendor-contributedInternal content search
Users can use a search index to find content.
Content taxonomy
Users can create multiple levels and types of content categories including tags.
SEO support
The CMS helps users create the right website infrastructure (pagination, page headers, titles, meta tags, url structure, etc.) to increase the site’s visibility in search engine results.
Browser compatibility
The CMS helps users build webpages that function well on all or most Internet browsers.
Bulk management
Users can change an attribute on a group of documents or sites all at once through features such as global search and replace, making bulk changes easier.
Page caching
The CMS uses page, template, query and tag caching to optimize website speed.
Availability / breadth of extensions
There is a broad library of extensions, plug-ins, modules or add-ons that allow users to easily customize their websites without building custom code.
E-commerce / shopping cart extension
The CMS has an extension or plug-in that allows for product management, including pricing and shopping cart functionality.
Import / export
Users can batch import or export content.
Website analytics
Built-in feature or plugin allows administrators to evaluate site traffic.
Customer experience management
Vendor-contributedMulti-channel customer feedback collection
The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.
Product usage analytics
The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)
Customer experience dashboard
A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.
AI-powered recommendations
Customer experience optimization recommendations that are driven by AI-recommendations.
Results and Analysis
Vendor-contributedConversion tracking
Enables users to set up and customize conversion funnels to track site visitors' journeys and determine areas that see the most visitor drop-off.
Platform & Infrastructure
Vendor-contributedAPI
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.
Internationalization / multi-language
The software supports multiple languages, countries, currencies, etc.
Security
Vendor-contributedRole-based user permissions
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Version history
Version history
Simple roll-back capabilities
Simple roll-back capabilities