Xoom, a PayPal Service Reviews & Insights

Score7 out of 10

42 Reviews and Ratings

Community insights

TrustRadius Insights for Xoom, a PayPal Service are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Reliability: Users have consistently found the platform reliable, with many reviewers stating that they have experienced no issues in sending money internationally and domestically to any bank account at any time.

Currency exchange function: The currency exchange function provided by Xoom is highly valued by users, as it eliminates the need to worry about currency conversions. Several reviewers have mentioned this feature as a key advantage of using Xoom for their money transfers.

Frequent updates during transactions: Many users appreciate the frequent updates provided by Xoom during the transaction process. This enhances transparency and keeps them informed at every step. Reviewers find these updates helpful in tracking their transfers and ensuring a smooth experience.

Reviews

22 Reviews

Convenient and fast online payment platform.

Rating: 9 out of 10

Incentivized

June 8, 2022

Use Cases and Deployment Scope

Xoom is the main mode of payment that we use on daily basis to pay for equipment and other services. It is secure and the customer support staff replies within seconds when reached. It connects us to merchants all over the world so that we can get the best products and services. The process of signing up is simple and the customer service approves new members instantly once they meet the required set conditions.

Pros

Enhancing safe cash transactions.
Making payment of products and services from anywhere.
24/7 customer support services.

Cons

Everything works well.
I have never experienced any challenge while working with this platform.

Likelihood to Recommend

All the cash transaction process has been running positively since we deployed this product. Xoom enables our company to order drugs from the best suppliers and make payments without any fear of losing cash. When the system experiences a delay when making a transaction they make a full refund. It is fast and it accepts payment from many countries.

Corwin Barlow

Pharmaceutical Technician in Professional Services at Sanofi (10,001+ employees)

Vetted Review

1 year of experience

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Secure online payment platform for buyers and sellers

Rating: 9 out of 10

Incentivized

May 12, 2022

Use Cases and Deployment Scope

Xoom has served our company for a long as the most stable online cash transaction platform. The sends money securely to any business partner without any issue. Our customers are now happy since they can pay for products and services conveniently from the comfort of their homes. The application can be logged in from both mobile and desktop devices anywhere.

Pros

Sending money at reliable charges.
Accepting online payment from anywhere.
Simple and flexible application interface.

Cons

Familiarization with all the features was easy.
Everything is operating well in the entire application.

Likelihood to Recommend

It is most effectively suited for sending and receiving cash online from any corner of the world. We used to experience delays when transacting online payment to our suppliers but since we deployed Xoom there has been great order. We receive our supplies and invoices on time and make instant payments without system failures. Any growing business that requires secure and reliable means of payment should consider Xoom.

Carter Halliday

Marketing Manager in Marketing at BAULED ALBANIA (201-500 employees)

Vetted Review

2 years of experience

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The best way to speed up your bank settlement is to use Xoom

Rating: 7 out of 10

Incentivized

May 3, 2022

Use Cases and Deployment Scope

We are based in India and provide freelancing services to US clients. In order to receive payment from US clients. As my bank supports instant settlement, we prefer to accept payment through Xoom

Pros

Easy Money Transfer
Fast Settlement
24*7 Customer Care

Cons

Poor response from Customer Care in my experience
Takes 6 working days for refund

Likelihood to Recommend

We use Xoom to accept payment from US clients. Untill 2020, we accpeted payment by wire transfer. Wire transfer takes more then a week to settle the amount. As a result our financial operation were affected. We decided midway through 2020 to use Xoom for accepting hassle free payment and faster bank settlement.

Nitya Kaur

Email Marketing Manager in Marketing at Anch Technologies (51-200 employees)

Vetted Review

2 years of experience

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Fast, efficient international transactions

Rating: 9 out of 10

Incentivized

May 2, 2022

Use Cases and Deployment Scope

Xoom has been really useful in monetary transactions internationally for both business and personal purposes. It is quick and efficient. Also, since it is associated with PayPal, gives an additional layer of security. The exchange rate is very competitive

Pros

competitive transaction rate
fast efficient transfer
added security

Cons

transfer fee could be waived for large transaction amount
They could offer referral for new users
the exchange rate, though quite competitive, but can be better specially for larger transactions

Likelihood to Recommend

It is very well suited for quick money transfer internationally. While I have used quite a few other service providers for remittance, I have found xoom to be the fastest among them for sending money to foreign bank account. It's association with Paypal gives an added layer of security and customer service, if something goes on. It is my primary choice if I have to send money abroad quickly.

Sometimes, for personal use and when the transaction does not have to be immediate, I have found some other service providers that will provide a better exchange rate and no transfer fee but it takes a little longer to be processed. However, if the transaction does not need to be immediate, then I consider those options over zoom.

Saurav Chakraborty

Research Assistant in Research & Development at Southern Illinois univ Carbondale (5001-10,000 employees)

Vetted Review

5 years of experience

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Xoom: A competitor to other payment gateway service providers

Rating: 9 out of 10

Incentivized

April 30, 2022

Use Cases and Deployment Scope

I was using PayPal for many years to receive the payments from my freelancing and UHRS vendors. After that, I came across Xoom which is a service provided by Paypal to send and receive money internationally or domestically. Due to its fast transaction and automatic currency exchange function, I use it on all my freelancing and UHRS-related websites to receive my money directly in my bank account. Another best part is that we don't have to create a new account, we can use it by using our verified PayPal account. Also, we don't have to worry about the money, our whole money will get refunded if our transaction gets failed due to unforeseen circumstances. The customer service is also great, having available 24x7.

Pros

Can send money internationally and domestically to any bank account at any time.
Xoom has a currency exchange function, hence no need to worry about currency conversions.
Gives update on each and every step during the transaction.
Reliable customer support 24x7.

Cons

Xoom needs good marketing, very few people knows about it.
Xoom also needs to reach wider freelancing and UHRS vendors, so that our payment process becomes easy.

Likelihood to Recommend

Xoom is best suited to send and receive money between two people who live in different countries, not only that we can also send money to our friends, colleagues, family members directly in their bank accounts. They have a great currency exchange functionality that directly converts our received money into our local currency, and deposits it into our bank account within a few minutes. The only drawback is that not many people know about it, it needs good marketing so that more people can use this service, and from my experience, I can say it is very secure and a good competitor of Payoneer.

AAKIF SHAIKH

Subject Matter Expert at Chegg India Pvt Ltd (501-1000 employees)

Vetted Review

1 year of experience

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Better money transfer system.

Rating: 8 out of 10

Incentivized

April 29, 2022

Use Cases and Deployment Scope

Using Xoom to transmit money from a sender's debit to a patient's bank account is less expensive. You may transfer money to your family members and friends all across the world using it. Venmo is preferred. The use case is that we needed to find a means to deliver money both nationally and internationally between people.

Pros

Make foreign payments.
Send money for pick-up or delivery to your home.
A prepaid smartphone may be reloaded.

Cons

Increase the number of transactions allowed.
Better marketing, to be honest, I had never heard of them before doing my investigation.

Likelihood to Recommend

For almost a year, I've been utilizing the Xoom service. It performs admirably and is cheaper in comparison to other payment gateways. It does not impose a convenience fee when you transfer money straight from your connected bank account or Paypal Wallet. However, if you wish to transfer money using your credit or debit card, you will be charged a convenience fee. Overall, the money transfer/receiving service is nice and quick.

Hamim Khan

Senior Product Manager in Product Management at Hitechnology (11-50 employees)

Vetted Review

1 year of experience

Xoom

Rating: 8 out of 10

Incentivized

April 29, 2022

Use Cases and Deployment Scope

Xoom is a cheaper way to transfer money from a sender's debit or credit card to a recipient's bank account. It allows you to send money to your friends and family around the world. Preferable to Venmo. The use case is that we had to figure out a way to send money between people both domestically and internationally.

Pros

Send cash for pickup or home delivery.
Pay international bills.
Reload a prepaid mobile phone.

Cons

Better marketing, I really never heard of them before I researched.
Increase transaction limits.
Ensure communication about security policies and methods.

Likelihood to Recommend

If you need to send money to international family or friends it is a good way of doing so for a less fee. If you want to send it national, PayPal may cover it.

Verified User

Director in Information Technology (11-50 employees)

Vetted Review

1 year of experience

Transparent fee structure

Rating: 9 out of 10

Incentivized

April 29, 2022

Use Cases and Deployment Scope

We have used this product to be able to pay some individuals on our team who may not be able to utilize regular PayPal service and it has worked very well for us. It has made payments easier and saved us a lot of money on fees by having straightforward pricing to lower the fees that we/our team members will have to pay.

Pros

Transparent fee structure
Easy to use and sends payments quickly
Simple to use

Cons

Lowering fees would be better, but the fees are still less than a lot of other alternatives that are out there.

Likelihood to Recommend

I would definitely recommend this product if you are paying individuals in countries where it may be a bit harder to pay them.

Verified User

Strategist in Marketing (11-50 employees)

Vetted Review

2 years of experience

Fast and Reliable payment service from PayPal

Rating: 9 out of 10

Incentivized

April 29, 2022

Use Cases and Deployment Scope

Xoom is a payment service offered by PayPal, which is a trusted company that is used across the globe. Xoom is a convenient way to send money to your known ones who are living in some other country. I used Xoom to receive my payment from my client on Fiverr. Xoom is almost used in more than 100+ countries and all of its services are available online and you do not have to personally reach the bank to perform the amount transaction. It gets a lot easier if you have an old verified account on PayPal, the amount transfer just takes a few minutes.

Pros

Transfer money directly from bank account.
Fastest way to transfer money
International Money Transfer

Cons

Verification of Accounts lacks sometimes.
Higher Convenience fee for transfer of money through credit/debit cards.
Transaction failures are high.

Likelihood to Recommend

I have been using the Xoom service for more than one year. It works brilliantly and is cheap as compared to other payment gateways. It does not charge any convenience fee for transferring money directly from your linked bank account as well as from your Paypal Wallet. But it charges a convenience fee if you want to transfer money using your credit/debit card. Overall the service is good and fast for transferring/receiving money.

Avinash Saklani

Frontend Developer in Information Technology at Fiverr (1-10 employees)

Vetted Review

2 years of experience

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The scenarios where Xoom can help you on making the most out of your money

Rating: 8 out of 10

Incentivized

April 29, 2022

Use Cases and Deployment Scope

We use Xoom (a PayPal service) for performing international transfers. Due to its many options to send money to different countries in a quick and efficient manner, it has become a useful tool for us. It also offers many different variants for withdrawing money, which is handy for international organizations with offices all around the world.

Pros

Fast transfers
Easy to use
Many available countries to send money to, especially from the US.

Cons

It is more competitive when performing transfers from the US.
The exchange rates are sometimes not displayed in the interface.
Quite cumbersome process to verify your personal information.

Likelihood to Recommend

Xoom is quite well suited if you are looking into doing money transfers that are affordable and fast, especially if those are coming from the United States (where Xoom is usually more competitive). Additionally, Xoom's integration with PayPal makes the tool quite a good choice if you are after an easy-to-use application.

Verified User

Engineer in Marketing (501-1000 employees)

Vetted Review

2 years of experience

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Xoom: A competitor to other payment gateway service providers

Rating: 9 out of 10

Incentivized

April 30, 2022

Use Cases and Deployment Scope

Pros

Can send money internationally and domestically to any bank account at any time.
Xoom has a currency exchange function, hence no need to worry about currency conversions.
Gives update on each and every step during the transaction.
Reliable customer support 24x7.

Cons

Xoom needs good marketing, very few people knows about it.
Xoom also needs to reach wider freelancing and UHRS vendors, so that our payment process becomes easy.

Likelihood to Recommend

AAKIF SHAIKH

Subject Matter Expert at Chegg India Pvt Ltd (501-1000 employees)

Vetted Review

1 year of experience

View profile