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XEOX Reviews and Ratings

Rating: 10 out of 10
Score
10 out of 10

Community insights

TrustRadius Insights for XEOX are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Great overview of devices: Users have found XEOX to offer a comprehensive overview of all the devices used in their company, making it easy to keep everything up to date. This feature has been praised by multiple reviewers. Efficient device addition: Reviewers have mentioned that adding new devices to their network using XEOX takes minimal time. The automatic device addition process saves users valuable time and effort. Convenient software distribution: Users appreciate the option to distribute software within defined groups or on certain devices, as it significantly reduces work time. Several reviewers have highlighted this feature as a major benefit of using XEOX.

Reviews

1 Review

Complex but worthwhile

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

<div>We use XEOX for the following use cases:</div><div>

</div><div>Windows Patch Management: Our devices are updated automatically by XEOX with two patch plans: One for clients and one for servers.</div><div>

</div><div>Third-party app patching: Most of our third-party apps can be updated by XEOX with built-in means. For the remaining software packages we created custom updating scripts which we run on a regular basis using XEOX.</div><div>

</div><div>Remote Management: We use the build-in remote access solution of XEOX.

</div><div>

</div><div>Monitoring: We get email and slack notifications by XEOX if a device runs out of free disk space or if our servers are offline. We also use a custom monitoring script deployed using XEOX for a domain-specific use case.

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Pros

  • It has a health state for our devices which is completely customizable per device. So we can see on first sight whether there are some issues which are relevant for us.
  • It is possible to run arbitrary powershell scripts which makes it even possible to automize tasks which are not supported natively by XEOX.
  • The Windows patching is highly customizable: Even complex patch plans with multiple device groups which are patched at different times can be implemented.
  • The support is excellent. The response time is typically within hours on working days. They have also implemented some of our features requests. Everything is included in the licence.

Cons

  • At first sight, the interface is quite complex and it requires some time to get used to it.
  • There is no ticketing system included.
  • The documentation is partly outdated and incomplete.

Likelihood to Recommend

<div>XEOX is very well suited for scenarios where a high level of customization is needed. No other tool we have tested can be tailored so exactly to one's needs. It is possible to automize basically anything using custom scripts and the monitoring and health state of the devices is completely customizable, individually for every device.</div><div>

</div><div>However, this reflects in the complex interface which is quite overwhelming at first sight. Therefore, I highly recommend contacting the support team to get an introduction into their product. They offer one-to-one meetings for free and make the first steps a lot more easier!

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VU
Verified User
Administrator in Information Technology (11-50 employees)
Vetted Review
XEOX
5 years of experience