WorkWave PestPac Reviews and Ratings

Rating: 7 out of 10

Score

7 out of 10

Community insights

TrustRadius Insights for WorkWave PestPac are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Efficient Scheduling Tool: Many users have praised the scheduling tool in PestPac, considering it the best they've used. They found it to be fantastic and efficient, allowing them to easily schedule appointments and generate reports with excellent data. Some users mentioned that the routing software efficiently creates monthly schedules, making it great for creating and scheduling orders.

Consolidation of Information: Users appreciated that PestPac consolidates all information in one place, including appointments, contracts, GPS information, and an answering service. They found this feature valuable and unique, as it allows them to easily access all necessary information without having to switch between different systems or applications.

Helpful Customer Service: The accessibility and helpfulness of the customer service team were highly praised by users. They mentioned being able to easily get assistance when needed and described the support staff as knowledgeable and responsive. This prompt customer service was seen as a significant advantage in the fast-paced industry where quick answers are crucial.

Reviews

1 Review

Industry standard, but not necessarily the best

Rating: 7 out of 10

Incentivized

February 18, 2022

Use Cases and Deployment Scope

We use WorkWave PestPac as our main productivity software. All of our customer information goes through WorkWave PestPac. We use it for customer service, scheduling, routing our employees, documenting our work, documenting customer interaction, billing, lead tracking, and even marketing. We even integrate it with other software platforms, such as our phone systems.

Pros

Easy to search for a customer by many different data points
Has a lot of customization features, such as naming service types and preset notes

Cons

Not very user friendly
Reports are difficult to create and figure out
Not easy to find the correct place to go for things such as settings or data points

Likelihood to Recommend

If all of your data is entered 100% correctly (per WorkWave PestPac standards) and you only need basic functionality, then WorkWave PestPac is great. The more functionality you need, the more they charge (EVERY module is an additional per-user cost, which can get very expensive very quickly). If you are bringing your data from another system, then be prepared to have heartburn (or hire someone to go through and fix all the data). If data is not 100% accurate, then many features don't work as smoothly as you'd like.

Verified User

Project Manager in Corporate (51-200 employees)

Vetted Review

3 years of experience