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Worksuite

Score5.4 out of 10

2 Reviews and Ratings

What is Worksuite?

Worksuite (formerly Shortlist) is designed to help companies find and manage their complete external workforce (freelancers, contractors, and vendors) by providing a single platform to source, onboard, manage, review/rate and pay them.

Why I choose and have stuck with Shortlist, despite a few setbacks

Pros

  • Managing payments.
  • Managing year-end tax documents.
  • Allowing for minor customization to profiles and platform.

Cons

  • Shortlist only allows for minor customizations to their platform. It would be great if each company could create their own view/usage set for the system.
  • The help chat box needs some work for sure. It takes days for someone to respond if they ever respond and often there is nothing they can do to remedy the issue at hand.
  • Payments should be able to be made every day, not just on Fridays.

Return on Investment

  • Overall shortlist has helped us because we don't have another way to collect and accept bids, create project information, and conduct payments and contracts with vendors.
  • The negative side is the extremely time consuming nature of navigating through the platform. It takes hours of team members' time to complete simple tasks.

Alternatives Considered

Indeed.com

Other Software Used

HubSpot CRM, HoneyBook, Trainual, Vimeo, Indeed.com, Dashlane, LinkedIn Jobs, TeamGantt, Asana, 15Five, Google Drive, Loom, Zoom

Why I need Shortlist and also why it drives me crazy

Pros

  • Shortlist allows us to pay our freelancers without having to personally manage the back end paperwork of payroll
  • Shortlist handles all the year end tax paperwork creation and distribution

Cons

  • Shortlist's chat box is not great. They are super slow to respond and when they do respond (if they ever respond...) they are over-the-top friendly and never seem to have helpful answers. It's become so bad our employees don't want to even try to ask the chat for help fixing something because they know it won't lead to any solutions.
  • Shortlist's payments are not great. Payments only process on Fridays no matter when you create and approve the payment.

Return on Investment

  • Shortlist allows us to pay people and provide tax information which is a positive.
  • Shortlist doesn't integrate with many other platforms which causes us huge delays in employee work time which is a negative.

Alternatives Considered

TeamGantt

Other Software Used

HubSpot CRM, Aircall, Frame.io