Guru.com, the company with offices in Pittsburgh and Noida, offers their eponymous freelance management system (FMS), that is free for employers to join (2.9% charge on each invoice paid).
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Worksuite
Score 5.4 out of 10
Enterprise companies (1,001+ employees)
Worksuite (formerly Shortlist) is designed to help companies find and manage their complete external workforce (freelancers, contractors, and vendors) by providing a single platform to source, onboard, manage, review/rate and pay them.
VERY useful for small companies where one person does an entire job/task. May be less useful for larger companies, as it would be difficult to maintain, and there are usually teams to cover the slack. Also good for tech purposes. Our tech people constantly create Guru cards in order to help us learn to do back-end things.
I think Shortlist is well suited for a simple company that doesn't need to pull much data from their employees (the BI tool is only available for the high-spend accounts although it seems absolutely ridiculous that any company paying for any platform would be unable to pull data on their own people in the system). Shortlist is great for what it does, it just seems to be limited. I think the groups feature is quite cumbersome and often it seems that the "upgrades" made are not actually an upgrade, but a hindrance. For example, the IM style sending of messages within a project, but not within other areas to send messages. It just leads to typing issues and is in a place that would never be IM style.
Shortlist only allows for minor customizations to their platform. It would be great if each company could create their own view/usage set for the system.
The help chat box needs some work for sure. It takes days for someone to respond if they ever respond and often there is nothing they can do to remedy the issue at hand.
Payments should be able to be made every day, not just on Fridays.
30-40% of the time there is no response when you contact the chat/help feature. 30-40% of the time if they do respond, it is to say they can't do anything about the issue. Maybe 20% of the time the chat is actually helpful, but that seems like a high estimate when I think about my experience asking for support.
We've never found another platform that does exactly what Shortlist does in terms of payments, taxes, project management, and on-boarding. We use other sites to source our new vendors (like Indeed, craigslist, etc...) but ultimately we direct all those applicants to our onboarding in Shortlist. I wish some of the more "minor" platform issues we've had over the last year were fixed sooner (or fixed at all) but it does the job!
100 times better than writing up and printing multiple training manuals & presentation handouts!
Team members know they have easy access to any and all knowledge so they can refresh at their own pace without the need for repeat training sessions/presentations.
Overall shortlist has helped us because we don't have another way to collect and accept bids, create project information, and conduct payments and contracts with vendors.
The negative side is the extremely time consuming nature of navigating through the platform. It takes hours of team members' time to complete simple tasks.
