Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.
Cat avg: 7.4
Users and agents can easily enter new support requests.
Cat avg: 9.1
Users subscribe to notifications for ticket updates
Cat avg: 8.1
Prioritize tickets to ensure most urgent are tackled first
Cat avg: 8.6
Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts
Cat avg: 7.9
Agents can easily follow up with customers.
Cat avg: 8.8
Streamlining ticketing and service restoration processes
Prioritize tickets to ensure most urgent are tackled first
Category average: 8.6
Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts
Category average: 7.9
Users subscribe to notifications for ticket updates
Category average: 8.1
Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.
Category average: 7.4
Users and agents can easily enter new support requests.
Category average: 9.1
Agents can easily follow up with customers.
Category average: 8.8
Prioritize tickets to ensure most urgent are tackled first
Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts
Users subscribe to notifications for ticket updates
Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.
Users and agents can easily enter new support requests.
Agents can easily follow up with customers.
Common requests can automatically trigger a standard response.
Agents can send attachments and/or set up screencasts to assist with support issues.
Service level agreement management allows agents to view and adhere to the terms of a customer's support package.
