Best Digital Employee Experience Platform to bet on in 2025
Rating: 9 out of 10
Use Cases and Deployment Scope
Workelevate DEX platform was recently introduced in our organization, like 6-8 months back, claiming that it would reduce 50-60% of IT tickets that were repetitive in nature and consumed the huge amount of time of our IT admins and executives to look after. After 8 months it is very clear to us that it did stand onto its capabilities and has reduce the tickets by ~35% till date. Its smart IT Copilot has empowered our end-users to get self service facilities of IT request thus reducing the Ticket Dump, letting our IT Admins actually work on other endpoints related issues effectively.
Pros
- IT Copliot Features of self services
- Endpoint Managment
- AI Root Cause Analysis
- Self Healing
- Experience Management
- OS Patch Management
Cons
- Can introduce Endpoint Security
- Should Introduce MDM
- Third Party Application Patching
Likelihood to Recommend
Well, as mentioned in the earlier. Workelevate has helped us streamline our workforce performance by cutting IT tickets by ~35%, not just that it also improved the Device Management by proactively patching the system anamolies. Which turned out be a game changer for our users, and it admins.
CA
Chaitnanya Anup
IT Head in Information Technology at TabletShip (1001-5000 employees)
Vetted Review
1 year of experience