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Workamajig

Score6 out of 10

34 Reviews and Ratings

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What is Workamajig?

Workamajig is a project management system with capabilities such as file sharing, resource management, and revenue projection.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Workamajig has to offer, as determined by TrustRadius' reviewers.
Based on 34 ratings of Workamajig's features
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Top Performing Features

  • Task Management

    This includes the ability to plan, track, collaborate and report on tasks.

    Category average: 9.1

  • Timesheet Tracking

    Timesheet tracking is the ability to track all billable and non-billable hours for each project.

    Category average: 8.4

  • Invoicing

    Ability to create, manage and send invoices to clients during or after completion of a project

    Category average: 7.6

Areas for Improvement

  • Support for Agile Methodology

    Agile is a time boxed, iterative approach to development that builds software incrementally instead of trying to deliver it all at once near the end.

    Category average: 8.1

  • Support for Waterfall Methodology

    Waterfall methodology is a tradition development method that is linear and sequential.

    Category average: 7.9

  • Mobile Access

    Mobile access is the ability to access the software from a smartphone or tablet.

    Category average: 8

Reviews

What users are saying about Workamajig.
View all reviews

A Solid Project Management Option, Despite Its Faults

Incentivized
Daniel BerryView profile
Copywriter in Marketing at James Avery Artisan Jewelry (201-500 employees employees)

Use Cases and Deployment Scope

I work for a jewelry company and we use Workamajig as our main project management software. We share files, submit feedback and track progress using the tool. Recently, we've been exploring more of the tool's functionality and are using it to leave comments on digital designs, assign tasks to freelancers and integrate more of our other processes. The tool isn't without faults, but it serves our purposes.

Pros

  • Notifications
  • Scheduling
  • File uploads

Cons

  • Customization
  • Scheduling
  • UX/UI

Return on Investment

  • Negative - efficiency
  • Positive - collaboration
  • Negative - confusion / version history

Alternatives Considered

Trello, Flow and Smartsheet

Other Software Used

Smartsheet, Trello, Teamwork.com

Functional but outdated project management with significant IT overhead

Incentivized
Verified User
Administrator in Information Technology (51-200 employees employees)

Use Cases and Deployment Scope

Workamajig is primarily used by us for time tracking, project billing management, scheduling and project time budgeting. While it is billed as an all encompassing project management suite, we found that it's integration with other systems (either lack thereof or cumbersome configuration) meant that we have to use other platforms for all encompassing agency management.

Pros

  • Timesheet tracking
  • Project and sub task organization and assignment
  • Project calendaring and time budgeting

Cons

  • Technical backend requirements - on premises or VM server instead of cloud solution
  • Frequent and often damaging software updates
  • High IT overhead for management
  • Integrations are either clunky and outdated or don't work with modern platforms

Return on Investment

  • The subscription expense and IT overhead has been substantial. That being said at the time of implementation, most other competing platforms were in line with their pricing.
  • As more competitive alternatives have come to market we would have probably gone with an entirely cloud base alternative at a lower price.
  • We ended up with ClickUp as our primary project management platform. If our finance/accounting software wasn't already so integrated with Workamjig we would probably switch to it entirely.

Alternatives Considered

Atlassian Atlas and ClickUp

Other Software Used

Bitly, Ooma Office, Textel, NordLocker, Doximity Talent Finder

Great financial functionality, very robust, but requires a big time commitment.

Incentivized
Dacia CoffeyView profile
CEO | B2B Marketing Strategist | Founder | Fractional CMO in Sales at The Marketing Blender (1-10 employees employees)

Pros

  • I like being able to run my financials immediately anytime I want.
  • The estimating function is great and it's easy to turn an estimate into a live project.
  • I like that it integrates with Box.
  • It's an extremely robust tool for a good price.
  • They are constantly releasing updates.
  • I love that you can customize your chart of accounts easily to get the best structure for your accounting. This solved a lot of problems for us.

Cons

  • The interface is not great, nor is it intuitive.
  • The setup is very cumbersome. You need to be committed to making this an integral part of your company, and you must identify a power user to take ownership of learning how to troubleshoot and continuing to optimize its usage. This is a huge responsibility.
  • The system is so complex that it's not easy to keep learning new modules. The project management functionality includes gannt charts, budgeting, reviews, and client access, but we've never been able to get those to work smoothly.
  • It has a projected revenue functionality that has never worked as it should and we've never gotten the support we needed to get it there, so we just had to give up trying.

Return on Investment

  • Workamajig has saved us money by giving us visibility into our financials.
  • It has saved us time in simplifying billing and estimating.
  • It has made providing info to our CPA much easier.

WMJ is the (not quite perfect) ALL-IN-ONE solution for your creative agency.

Incentivized
Scott MillenView profile
Managing Director & Creative Principal in Marketing at 2 Fish Company, LLC (1-10 employees employees)

Pros

  • WMJ is a full-stack solution, so you can track the life of a project from beginning to end, and all of the financials associated with it.
  • Time entry is easy.
  • Project management is robust and yields a tremendous amount of information.
  • WMJ has a "sheets"-based interface, which makes navigating thru modules easier.
  • There is more than one way to complete any particular task.

Cons

  • WMJ's interface is dated. Despite an html5 driven "sheets"-based interface, it takes a lot of time and effort to manage the interface, which could be streamlined considerably. On a UX/UI scale of 1 to 10, with 10 being the best, WMJ would earn a 6 from me.
  • Despite the amount of documentation available, there is a distinct lack of clarity in that documentation, and it doesn't fully cover everything you would expect. Branching thoughts, for instance, are not addressed. Additionally, because there are two editions of the software online, there are two support sites that aren't sequestered. So information from both commingles, creating confusion.
  • Support is available on an email and phone basis. They strongly encourage you to use email, however, and they are resistant to phone time. This is likely because the support staff is limited in number, but has a great depth of knowledge. If you want immediate phone support, however, YOU ARE OUT OF LUCK. You are placed in a queue and the odds of same-day help are low. For email, the response is usually within an hour, but when you are stuck with a configuration issue, or need to generate a report and don't know how to do something, waiting is not optimal. That said, the support team is TERRIFIC.

Return on Investment

  • We are at last getting the kinds of reporting, with the detail we've been desiring, that we actually need.
  • While implementers and power users have a steeper learning curve, the creative team understood the general principles, workflow, and interface relatively quickly.
  • It is helping us make money instead of just costing us money. We know project profitability from the outset, have controls to keep us on budget, and have reports to help us more effectively communicate with clients.

Alternatives Considered

FreshBooks, Teamwork Projects, Trello, Function Point Productivity Software and QuickBooks Desktop Premier

Great Tool

Incentivized
Annie KoelkerView profile
Senior Designer in Marketing at McCullough Creative (11-50 employees employees)

Pros

  • Workamajig makes working remotely easier because all details of jobs are housed on the program.
  • Workamajig provides a way for anyone to look up any job and be able to check statuses or even pick up where the last person left off.
  • As a designer, Workamajig has streamlined communication between the design team, account managers and accounting departments.
  • Workamajig allows me to clearly understand my schedule so I can focus on my work as a designer!

Cons

  • There's not much room to customize the way my task list looks (ex. hiding columns, etc).
  • Sometime it's difficult to sort through a super-deep page of conversations. It'd be nice to be able to"hide" posts that weren't relevant to me or highlight important information.
  • The place to unapprove a timesheet is very hidden. However, it's not something users do normally, so it's not a huge issue.

Return on Investment

  • Workamajig allows for a more flexible, productive workflow, especially for people working remotely.
  • Team members on a project are more aware of budgeted hours and timelines because of the various alerts.
  • Workamajig is such a timesaver because it's such an easy quick reference on current or past projects.

Other Software Used

Adobe Photoshop, Adobe Illustrator CC, Microsoft 365 Business

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